Call Center Executive
3 days ago
**Key Responsibilities**
- Schedule, confirm, and manage patient appointments across multiple clinic locations.
- Provide accurate information on treatments, procedures, promotions, and clinic policies.
- Verify patient information and maintain accurate records in the clinic management system.
- Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
- Manage urgent cases by escalating to the appropriate clinic staff.
- Monitor and respond to patient feedback and enquiries on social media platforms.
- Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
- Maintain confidentiality of patient information in compliance with PDPA and clinic policies.
**Requirements**:
- Minimum GCE ‘O’ Level or Diploma; healthcare-related qualifications are an advantage.
- At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
- Strong verbal and written communication skills in English (additional languages a plus).
- Proficient in using clinic management software, CRM tools, and social media messaging platforms.
- Able to multitask and manage time effectively in a fast-paced environment.
- Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.
- Willing to work shifts, weekends, or public holidays if required.
- Knowledge of common dental or medical terms and procedures.
- Experience handling patient enquiries across multiple communication channels.
- Calm under pressure and solutions-oriented.
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