Customer Service Officer

3 days ago

Singapore BASIL TECHNOLOGIES PTE. LTD. Full time

**Role - **Customer Service Officer (Call Center)

**Work Location**:

- Science Park

**Contract Period - **1 year

**Key Accountabilities**
- Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
- Achievement and maintenance of customer satisfaction

**Job Responsibilities & Duties**
- Follow-up on all outstanding incidents/cases
- Logged all calls reported into the case management system.
- Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
- Generates management reports.
- Provides assistance and guidance to junior colleagues.
- Perform other duties as assigned

**Minimum Qualification**:
Diploma in IT or Business or related discipline

**Minimum Years/Type of Experience**:

- Minimum 1 year of call center experience
- Having good communication skills (speaking and writing)
- Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.

**Working Hours**

Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)
- staggered office hours for Mon to Fri: 8 am - 5 pm, 8.30 am - 5.30 pm, 9 am - 6 pm, or 11 am - 8 pm
- staggered office hours for Saturday : 8 am - 12 pm, 8.30 am - 12.30pm, 9 am - 1 pm or 10 am -2 pm

**Remarks**
- Mixture of foreign and local; should have Contact Centre/Service Desk/Helpdesk support experience.
- Mandarin speaking abilities is a plus
- Prefer short notice/immediate available
- G50 Clearance is required

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