
Technical Support, Assistant Manager
1 day ago
**Service Quality Management**
- Monitoring and Reporting of service KPI’s
- Analysis, sharing root cause, improvement plan setup, best practice sharing
- Able to provide minor troubleshooting and assisting on product related issues
- Provide Technical assistance on Mobile Products (Mobile phone, Tablet, Wearables) to our Authorized Service Centre and Contact Centre
- Ensures high level of quality service is achieved so as to enhance Samsung customer experience Conduct product training and transfer knowledge to Service Centre and Contact Centre
**Quality Monitoring**
- Monitoring of Mobile product (Mobile phone, Tablet, Wearables) quality
- Sharing insights information, co-worked with factory for improvement plan
- Observe quality issue trend and report to management
- New model status monitoring Liaising with HQ and follow up quality related matters
**Other Activities**
- Support setting up and troubleshoot of repair facilities in repair center
- Support Products service/repair activities when required Support Service content review, Engineer Motivation
**Project Management**
- Participating in ad-hoc projects related to service operation
- Follow up on task assignment, coordinate with relevant parties Regular update task progress and challenges or opportunities / alternative solution to management
**Requirements**:
- At least 5-7 years of experience in Mobile Electronics and after sales industry and customer centric environment
- Technical and product knowledge with troubleshooting skillset
- Experience on conducting Technical training to vendors
- Experience in data analyzing, produce report and communicating actionable insights to subsidiaries and management
- Good problem solving skills such as prioritization, critical thinking and hypothesis development
- Must be self-motivated, organized, and able to work without direct supervision
- Outstanding multi-tasking and teamwork capabilities
-
Technical Support Manager
2 weeks ago
Singapore FINITI PARTNERS PTE. LTD. Full time $80,000 - $120,000 per yearRole Overview:We are currently partnering an integrated food and agribusiness for a Technical Manager within their organisation. This role supports the Commercial and Innovation teams in driving growth through technical expertise, application support, and R&D-driven solutions. The focus is on helping translate customer needs into viable product offerings,...
-
Technical Support Manager
2 weeks ago
Singapore Ingersoll Rand Compressor Systems & Services Full timeOverview Technical Support Manager role at Ingersoll Rand Compressor Systems & Services. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave,...
-
Technical Support
1 day ago
Singapore ARCENT (SINGAPORE) PTE. LTD. Full timeAssisting clients with technical problems pertaining to hardware or services. This position will combine technical skills with soft skills to provide well rounded support not only in the form of technical assistance but also delivering a positive client experience. Individual to be involved in: 1. Understanding and analyzing the problems that clients are...
-
Technical Support Assistant Manager
3 days ago
Singapore Vision Systems Full time**About The Position**: - Smart and dimmable windows and customized electronics. Leaders in the architecture and aeronautic segment with its Liquid crystal technologies, Vision Systems and Gauzy have a growing footprint in the automobile and railways market and have also applicative products in special vehicle and marine segments - Camera Monitoring systems...
-
Therapy Support Associate
3 days ago
Singapore STROKE SUPPORT STATION Full timeOur Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment.Clinical Duties Carry out prescribed therapeutic...
-
Therapy Support Associate
7 days ago
Singapore Stroke Support Station Full timeOur Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out prescribed therapeutic...
-
Technical Support Manager
7 days ago
Singapore Ingersoll-Rand Full timeIngersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition,...
-
Therapy Support Associate
4 days ago
Singapore STROKE SUPPORT STATION Full time $40,000 - $60,000 per yearOur Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out prescribed...
-
Technical Support Assistant #69028
3 days ago
Singapore ANRADUS PTE. LTD. Full timeIndustry/ Organization Type: Manufacturing (Consumer Appliances) - Position Title**:Technical Support Assistant**: - Working Location: Pasir Ris - Working Hours: 5 days (Mon - Fri, 8.30 am - 6.30 pm) - Salary Package**:Basic salary up to $3,500 + AWS + Overseas Allowances + Variable Bonus**: - Duration: Permanent Role **Key Responsibilities** -...
-
Assistant/ Technical Support Manager
12 hours ago
Singapore Talent Trader Group Full time $90,000 - $120,000 per yearResponsibilities:Manage and oversee the technical aspects of projects. Lead and supervise a team of technicians and engineers in the installation, maintenance, and troubleshooting. Collaborate with clients to understand their power backup requirements and provide customized solutions. Conduct site surveys and assessments. Design and develop architectures and...