Sr. Technical Trainer

**Who we are**:
BigID is a data intelligence platform for privacy, security and governance - enabling customers to proactively discover, manage, protect, and get more value from their regulated, sensitive, and personal data across their data landscape. We're reimagining data management, empowering customers to drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

Headquartered in New York City with a worldwide presence, we are building a global team with a passion for innovation and next-gen technology with R&D in the heart of Tel Aviv. BigID has been recognized for its data intelligence innovation as a World Economic Forum Technology Pioneer, named to the 2021 Forbes Cloud 100, #19 on the 2021 Inc 5000 (the list of fastest growing private companies in America), and an RSA Innovation Sandbox winner.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you'll have the opportunity to work with some of the most talented people in the industry who value innovation, integrity, and teamwork.

**Who we seek**:
As a client-facing Sr. Technical Trainer, you will assist with content writing and deliver a variety of educational programs to global BigID partners and customers through in-person and remote venues. You will advance internal and external knowledge initiatives, help drive adoption of BigID's technology within enterprise customers, and help manage the certification program. You will also manage and leverage various training systems to schedule, track, and support all educational activities.

In this role, you will serve as a technical hands-on coach to customers, partners, and colleagues, acting as a trusted authority on solution value and use cases, best practices, and general product knowledge. Training sessions are delivered remotely and in-person, depending on client need. Some domestic and international travel will be required.

You are self-motivated, technical, hands-on, and intellectually curious. You are comfortable interacting with people at all levels of the organization. You have the passion and the patience to mentor others and help them become better at their job. You love creating exemplary learning content that benefits external and internal learners.

You customize your delivery style depending on the target audience, and you have the resourcefulness, creativity, strategic thinking, and desire to solve complex educational challenges. You are willing to assume a pivotal role in serving the learning needs of global cross-industry professionals in a key technology forefront. You acknowledge the concerns and unique business challenges of clients, bringing their perspective back into the organization.

**What you'll do**:
As a Sr. Technical Trainer, you will:

- Deliver in-person and remote training for all BigID course offerings, including standard customer/partner training and internal technical training for field teams.
- Work closely with the Content and Delivery Manager, and field, product, and engineering teams to enhance existing content and develop new training content.
- Assist with training discovery and planning calls with prospects, explaining our training portfolio and helping with course tailoring tasks as relevant.
- Help develop a video library of short clips focusing on individual practical tasks and knowledge areas.
- Contribute to and enhance internal and external knowledge assets like the technical knowledge base, technical documentation, technical blogs, and white papers.
- Provides detailed feedback and guidance to Product Management and Engineering teams arising from customer use cases, functional requirements, and product enhancement requests.

**What you'll bring**:

- An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines (professional experience may be considered in lieu of a formal degree).
- Excellent communication, presentation, and organization skills.
- 2+ years of customer-facing technical training delivery experience.
- Strong experience in creating a complete self-paced video training.
- Knowledge of Linux and Docker.
- English fluency (written and spoken).
- **Located in Singapore.**
- 2+ years of professional experience in information technology, ideally in a customer-facing hands-on role involving professional services, consulting, customer success or product implementation.
- 2+ years content writing experience, including static slides and hands-on exercises.
- Experience implementing or supporting enterprise security products such as DLP, IAM, PIM, etc.
- Software development or other technical background.

**What's in it for you?**
- Our people are the foundation of our success, and we place a high priority on offering a wide range of benefits that make our team happier and healthier._
- _Equity participation - everyone shares in our success_
- _Open vacatio