People Operations Associate, Apac

**About Us**:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

**About the Role**:
The Dow Jones People team encourages the diverse opinions, skills, and strengths of our colleagues around the world with respect and empathy when delivering work. We do this by working together for the greater good, sharing our expertise, experience and ideas to support each other both within our team. We are uniquely positioned as a partner to our employees and businesses to develop relationships focused on both people and goals.

The People Connect & Talent Acquisition Associate is a unique hybrid role which is a member of the People Operations team (known as People Connect Group) as well as Talent Acquisition team within the People Team in Dow Jones. In this role, you will provide HR operational support to employees and managers across the Asia Pacific region, mainly through a self-service ticketing system (SOFI). This role will also support the APAC Talent Acquisition lead in all recruitment coordination activities across the region.

This is a role that requires the ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

You will live our values of Collaboration, Trust, Impact, and Excellence through your work, delivering a people-first approach to our client groups, driving improvements around our own ways of working, and supporting data-driven strategies. The role reports into Director, People APAC, based in Singapore as well as Senior Manager, Talent Acquisition based in New York and works closely with the APAC People team across the region.

You Will:

- Be the first contact for for HR queries and requests from employees, line managers, HRBPs and Centers of Excellence across the full employee life cycle, including but not limited to, employee onboarding, off boarding, payroll-related queries, benefits, leave of absence, PTO balances, employee care and development
- Complete employee transactions across multiple HR systems, ensuring that the centralized HCM (Workday) remains the source of truth and accurate
- Understand the whole of HR to know where to transition queries.
- Collaborate with other HR teams to recommend enhancements to deliver resolutions
- Coach employees on available HR self-service tools to guide efficiency and customer satisfaction
- Provide an excellent customer experience and managing to defined Service Level Agreements (SLAs)
- Work with the Workday Operations Management team, including escalations
- Support onboarding of new joiners including document collection and data input
- Maintain and process employee records and documents over the employee lifecycle for internal documentation and payroll purposes
- Onboard external vendors & process related invoices
- Support end-to-end new hire process to completion; creating and sending offer letters and contracts, initiating background checks; escalate discrepancies for resolution
- Support with the onboarding of new team members, deliver informative sessions, provide ongoing support while upholding the high standards of excellence
- Drive and deliver additional projects from time to time that further develop skills and impact
- Support, generate and update all reporting templates and needs for the region

You Have:

- 1 - 3 years hr support/ operation experience
- Experience working with contemporary HR Technology platforms (e.g. Workday, JIRA, ServiceNow, automated recruiting tools, ATS)
- Detail oriented with excellent interpersonal communication skills (verbal and written)
- Strong interpersonal skills in dealing with all levels of management
- Experience using and maintaining multiple tools such as Canva, Sterling, Gmail, Google Docs, Google Slides, Google Form and Google Sheets
- Experience coordinating and performing multiple tasks
- Bachelor's Degree or equivalent work experience in a related field

Our Benefits:

- Comprehensive Insurance & Retirement plans
- Paid Time Off and Leaves
- Education Benefits
- Family Care Benefits
- Career Growth Programs
- Access to Dow Jones Products
- Employee Referral Program
- Employee Well-being Support & Fitness Programs

Business Area: Dow Jones - People

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