Field Service Engineer

2 days ago

Singapore ALPHA 22 INNOVATIONS PTE. LTD. Full time

The Field Service Engineer (FSE) will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

**Essential Job Responsibilities**
- Basic troubleshooting, installation, maintenance and repair on designated equipment.
- Completing Preventative Maintenance and field modifications.
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up.
- Maintaining tools and test equipment and ensuring they are properly calibrated.
- Utilizing the escalation process to resolve customer service & maintenance issues.
- Identifying and participating in sales opportunities such as new projects, contract renewals and system sales.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
- The ability to lift and carry a toolbox that can weigh up to 20 kgs.

**Qualifications & Requirements**

The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities, would be acceptable.
- Diploma in Engineering, GCE O/A level with 5 or more years’ experience in servicing, diagnostic ad repairing of semiconductor equipment, handler and tester.
- Experience interfacing with both internal team members and external customers as part of a solution-based service process will be an added advantage.
- Experience troubleshooting and responding to customer concerns.
- Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
- Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
- Ability to work in a fast-paced, self-directed, entrepreneurial environment.
- Resourceful, with the ability to work independently.
- Strong time management skills and ability to adapt to changing circumstances.
- Decision-making, problem resolution, creative thinking skills and attention to data.
- Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.

**Additional Information -**

Type: Full-time
- Experience: Junior or Mid-Senior level
- Functions: Engineering
- Industries: Semiconductors

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