Partner Success Project/program Manager, Singapore

Dell Technologies provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Partner Success Project/Program Manager (PSPM) on our Channels team in Singapore.

Responsibilities and Tasks

Professional Program Management role for Channel Partners & Distributors in Singapore.

The PSPM will ensure an optimized order to cash flow and support to drive business strategic initiatives (active execution). This is a partner facing role.

Enable Partner Success; Trusted Business Support
- Relationship owner of designated partner accounts
- Establishes a relationship driven business communication strategy; Creates and maintains list of POCs - sales and on partner side; holds regular calls with respective stakeholders
- Supports/assists the Lead HQ PSPM on global or on multi-countries Partner accounts (if applicable in the region)- Executes On/Offboarding and M&A tasks as per the global guide; New Partner Intake Readiness (if applicable)

Integrated Operational Excellence; Proactive E2E Support
- Understands Partners landscape and business across all lines of business
- Financial acumen: high level understanding of AOP, connection between the work an impact to the business
- Creates a model of control and management for the partner experience (e.g. production backlog, EOQ support; on disty accts only: E2Open reporting support, SISO)
- Knowledge and active usage of business-related tools like SFDC, Gama, OEP, CSA etc.
- Drive analysis to deliver changes to the e-commerce platforms (ability to understand and read reports)
- Proactively identifies potential risks avoid; provides thought leadership on resolving systemic issues
- Support L3 Escalation remediation, acts as problem solver
- Deep understanding of ops nuances in supported country/sub-region

Operational Readiness; Business Transformation Programs execution
- Voice of the Partner & operational SME, increasing partner self serve, online & frictionless transactions E2E
- Deep understanding of self serve tools and online processes:

- OSC
- COT and OEP
- Premier Pages, SPL - where applicable
- APEX- Provides tools, processes and policies related updates
- Assists with execution of global program launches on assigned accounts (enhancements, new initiatives etc.);
- Ability to perform as Project workstream lead
- Assists with QBR readiness (where applicable)
- Supports Early Adopter requests (for new program launches) and partner feedback requests from global

Profit Center & COGS model support
- Review weekly cost and sku attach report on assigned accounts
- Ensure sku attach KPI are met:

- Identify orders with non-attached sku and work on root cause and sku attach rate improvement

Essential Requirements:

- Bachelor/Masters degree
- 5-8 years of relevant experience, preferably in channel partner operations
- Strong stakeholder and relationship management is key

Desired requirement:

- PMP certification

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.