Engineer (Customer Support)
1 week ago
**Responsibilities**
- Participate in systems preparation, configuration, QA testing, system installation, upgrading and patches implementation
- Participate in remote and onsite (oversea) installation project, including system and all the company Gaming Products relevant project
- Provide system maintenance, capacity monitoring, health and performance monitoring, utilization optimization to all relevant system equipment
- Provide system backup, database restoration and system recovery to all relevant system equipment
- Provide instruction to Level 1 support team and clients to troubleshoot and resolve the escalated technical issues
- To coordinate with the internal and external technical issues relevant to system and all the company Gaming Products
**Job Specifications**
- Bachelor Degree in Information Technology or related disciplines.
- Extensive experience on Windows Server, Microsoft SQL Server, Microsoft IIS, VMware ESXi and Microsoft Power BI
- Understanding of Software Development Life Cycle (SDLC)
- Strong analytical and problem-solving skill - Able to work under pressure, independently and efficiently
- Able to travel overseas for assignments if necessary
- Prior experience working in gaming industry is an advantage
- Understanding of C#, SQL Store Procedure is an advantage
- On the job training will be provided - Normal working hours (Monday to Friday)
- Non-working hours standby is required and allowance will be provided
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