Tech Support Analyst

5 days ago

Singapore UBS Full time

Singapore
- Information Technology (IT)
- Group Functions

**Job Reference #**
- 293202BR

**City**
- Singapore

**Job Type**
- Full Time

**Your role**
- Are you excited about playing a key role in keeping UBS competitive in the Big Data Space? Do you have a good working knowledge of automation and telemetry tools?- We’re looking for a Tech support analyst to:
- contribute ITIL production expertise to the onboarding of existing and new IT products and services
- define workarounds for known errors and initiate process improvements
- assist in planning BCP, patching and other infrastructure related projects
- contribute to automating manual processes
- get involved in problem management to identify root causes and ensure issues don't reoccur
- maintain a knowledge database

**Your team**

**Your expertise**
- a Bachelor’s degree in Computer Science or related field
- Azure knowledge is desirable but not required
- Hands-on experience with UNIX, SQL and MS Office products
- experience with monitoring solutions, preferably Netcool, AppDynamics and /or Splunk
- use of or knowledge of automation tools like Automation Anywhere or IPcenter a plus
- proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys

**About us**
- UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..
- We have a presence in all major financial centers in more than 50 countries.

**How we hire**

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Contact Details**
- UBS Business Solutions SA
- UBS Recruiting

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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