Customer Service Executive

3 days ago

Tuas, Singapore TotalEnergies Full time

**Pays**

Singapour

**Lieu**

Singapore

**Lieu de travail**

SINGAPORE-TUAS SOUTH AV(SGP)

**Société employeur**

TotalEnergies Marketing Asia-Pacific Middle East Pte Ltd

**Domaine**

Assistance / Secrétariat, Logistique

**Type de contrat**

Graduate

**Expérience**

Moins de 3 ans

**Qualifications**
- Has analytical & strategic mindset
- Able to work independently and drive projects and initiatives
- Strong communications and interpersonal skills to work with different stakeholders
- Proficient in Microsoft Office Applications
- Knowledge of VBA is desirable
- Initiative and forthcoming with ideas for continuous work improvements
- Must be a team player and willing to share load & experiences
- Knowledge of International Trade Terminology (Incoterms, UCP 600), etc
- Knowledge of various payment terms in international trade
- Fresh Grads are welcome (Diploma/Degree)

**Activités**

**The Job Duties of a Customer Service Executive would be as follows**:

- Respond to customer enquiries on product availability and pricing enquiries.
- Process all orders received and coordinating of shipments both local and overseas.
- Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic
- Verify products and pricing accuracy, endorse and acknowledge receipt of orders.
- Data entry of all orders into system with accuracy by the stipulated order cut-off time
- Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders.
- Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume.
- Coordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of orders.
- Generate and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.)
- Collate all shipping documents and dispatch to consignees.
- Attend to customer complaints and coordinate feedback and investigation findings.
- Maintain strong business relations and close contact with customers.
- Provide back up support in absence of colleagues in the team.
- Liaise with various departments on customers’ enquiries on products.
- Maintain records and references for internal and external audits.
- Participate in maintenance of Quality Management Systems (ISO 9001:2000)
- Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001)
- IATF 16949 awareness
- Participate in ad hoc projects related to Customer Service Team

**Contexte et environnement**
- Provide Customer Service to assigned customers in any of the countries
- Well versed in International Trade Terminology (e.g. Incoterms, UCP 600), Trade Documentation and Procedures, various payment terms in International Trade (CIF, CFR, FOB, EXW, etc.)
- Knowledge of various Free Trade Agreements (CEPT Scheme)
- Be prepared for job rotations with change of customers / countries / work scope from time to time as deemed necessary by the hierarchy.

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