Assistant, Technical Support

2 weeks ago


Singapore Dementia Singapore Full time

**Responsibilities**:

- Diagnose and resolve technical problems of hardware systems, printers, and networks.
- Maintain existing workstations, server and software, network system and telephone system.
- Purchase, install and configure new computer equipment; re-configure and administer existing computer equipment.
- Track use of all IT products including software licensing, checking for violation of copyright and illegal use of unauthorized software.
- Perform checks to ensure that all essential software are properly updated.
- Set up new users’ accounts and profile; including password issues.
- Provide help-desk and on-site technical support; and where necessary liaise with vendor(s) to resolve technical issues.
- Manage IT vendors to ensure vendors deliver the services according to the service/purchase agreement.
- Any other duties assigned.

**Requirements**:

- Minimum Higher NITEC/Diploma in Information Technology/Computer Studies or its equivalent.
- Possess knowledge and experience in MS Office products and Windows platforms.
- Experience in technical and operating IT support of medium size organization (30-50 PCs).
- Able to work independently with little supervision.
- Preferably have some experience performing similar duties.



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