Implementation Engineer

6 days ago


Singapore CAREER ZOOM PTE. LTD. Full time

**Implementation Engineer - APAC Region**

**Job Description**:

- Support customers in APAC region for site installations of RFID, RTLS, Vision AI & other IoT solutions
- Monitoring & Managing installed base across various customers
- Configure the systems including IT systems for an end-to-end solution implementation
- Provide first level support for installed systems
- Record & maintain proper documentation of issues & solutions.
- Support solution team in preparing solution proposals by gathering requirements from customers
- Co-ordinate with various teams to ensure the support & maintenance.
- Co-ordinate with third party suppliers and support teams for troubleshooting.
- Diagnose hardware, software issues.
- Assisting the team lead for creating fortnightly, quarterly status reports of hardware & software.Escalate technical issues to the L2 & L3 support.

**Requirements**:
Technical Skills:

- Prior experience in troubleshooting & configuring network devices desired.
- Knowledge & clear understanding of networking architecture (OSI Models).
- Knowledge of networking protocols IPV4, IPV6, TCP/IP, UDP.
- Knowledge & understanding of RFID technology, BLE, Vision AI & RTLS technologies

Behavioral Skills:

- Excellent verbal & written communication skills
- Good team player
- Very good interpersonal skills
- Enthusiasm to learn new technologies
- Professional attitude, discipline

Qualifications:

- Degree in Electrical/ Communication Engineering5-6 years experience in implementation of RFID solutions preferred. Alternatively experience in installation of WiFi and/or CCTV solutions

Certifications
- Site Safety License can be an added advantage



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