Implementation Engineer

1 day ago

Singapore River Suixingfu Payment Co., Ltd. Full time

What You'll Focus On

The Technical Support Associate is responsible for restaurant technology

installations and post-sales support. This role will interface with both

restaurants and customers to optimize Resto' service in the local markets

where we operate. This operations-driven role will manage partnerships

and collaborate cross-functionally across the business.

·Install, configure, and train restaurant staff on Resto products including

hardware and networking devices – terminals, kiosks, handhelds, printers,

and other peripheral equipment.

·Work with menu team to set up and configure the restaurant's menu

correctly prior to installation and help with menu requests as needed after

installation. Using appropriate judgment, independently determine priority

of restaurants, order of steps to take during implementation based on

restaurant needs, and menu design options.

·Efficiently and accurately respond to and resolve incoming calls, chats,

tickets, and cases.

·Collect, organize, and solve feedback from restaurant partners and

customers.

·Communicate with restaurants to understand their needs and optimize

business performance by finding opportunities to implement impactful

solutions for our restaurant partners.

·Collaborate with central operations, product, and engineering teams to

drive adoption of new products, processes, and plans locally.

·Collaborate with local team to ensure growth and profitability of our

restaurant technology solutions. Discover upsell opportunities and partner

with local restaurant technology sales team to ensure execution.

What You Bring

·Bilingual proficiency in English and Mandarin required

·1+ years of relevant experience highly preferred(If you have no work

experience, we can also train you to become an excellent implementation

engineer)

·Prior startup experience preferred

·Bachelor's degree in a related field preferred

·A valid driver's license and access to a vehicle is required

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