Investigations Officer

**JOB TITLE**: Investigations Officer (Intake) Home-based

**ORGANIZATIONAL CONTEXT**: The United nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. the mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

**KEY ACCOUNTABILITIES**:
1. Review and assess complaints and allegations (herein preliminary assessments), formulate investigation plans, review and analyse all information to determine its relevance and reliability (as required), prepare, plan and conduct interviews of staff and other involved parties, obtain and analyse potential documentary and electronic evidence, conduct investigative research, and determine the appropriate presentation of preliminary assessments / investigative results;
2. Carry out office and field based preliminary assessments, and where necessary investigations, into allegations of violations of policies, procedures, standards, guidelines, and applicable rules and regulation;
3. Offer guidance and advice to WFP employees on matters pertaining to the investigation of wrongdoing and direct staff appointed by field offices to conduct investigations into allegations of such acts;
4. Prepare, plan, and write reports and ad hoc briefs pertaining to preliminary assessments and / or investigations;
5. Prepare recommendations for corrective action and improved controls, effectiveness, or efficiency of WFP operations based on the findings of investigations (as required);
6. Regularly appraise progress of preliminary assessments and / or investigations and assess probable impact of investigation outcome relative to strategies and advise colleagues;
7. Coordinate with local officials, governments, and outside organizations and obtain internal support (transport, interpreters, etc.) to resolve problems and to facilitate work of the team;
8. Perform other related duties as required.

**4Ps CORE ORGANISATIONAL CAPABILITIES**:
**4P Theme**

**Capability Name**

**Description of the behaviour expected for the proficiency level**

**Purpose
**Understand and communicate the Strategic Objectives
Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.

**Be a force for positive change
Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.

**Make the mission inspiring to our team
Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.

**Make our mission visible in everyday actions
Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.

**People
**Look for ways to strengthen people's skills
Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.

**Create an inclusive culture
Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.

**Be a coach & provide constructive feedback
Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.

**Create an “I will”/”We will” spirit
Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios).

**Performance
**Encourage innovation &**

**creative solutions
Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.

**Focus on getting results
Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.

**Make commitments and make good**

**on commitments
Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.

**Be Decisive
Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.

**Partnership
**Connect and share across WFP units
Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning.

**Build strong external partnerships
Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthe