Senior Support Engineer

4 days ago


Remote, Singapore ISC Full time

**Base Salary**

S$ 6,600 - S$ 8,250 (Monthly) + Bonus

**Company**

An early staged, mission driven company that’s revolutionizing the way companies view IT productivity. The company helps global Fortune 100 companies with scaling next generation enterprise technology support services that accelerate user productivity through enhanced automation and highly personalized user experience.

The goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology enabled support solutions at scale on a global basis.

**Position**

This role will be responsible for supporting systemic issues that have been escalated from the L2 Support Team to ensure ongoing system availability and functionality.

**Responsibilities**
- Work closely with O365 users to troubleshoot and resolve technical issues.
- Application testing throughout the change process.
- Identify trending issues, investigate best solution and communicate with appropriate team members.
- Develop documentation in the form of wikis for user base.
- Monitor, maintain and look for opportunities to optimize and improve systems both for users and for admins/governance teams.

**Requirements**:

- 8+ years of system administration and custom solution development experience.
- One or more Microsoft Office 365 related certifications (example: Fundamentals, Enterprise Admin Expert, etc,).
- Experience with API integrations for daily maintenance tasks, system configuration and custom solution development.
- Experience supporting Google Workspace, Dropbox, Asana, Tableau, Slack or Quipa plus.
- Ability to communicate clearly with end users from a support and training perspective.
- Knowledge of SQL.
- Curious, with the need to continue to learn and expand one’s technical knowledge.

**Benefits**
- Attractive salary in additional to performance bonus
- Learning and development allowance
- Health and wellness stipend
- The company is proud to be an Equal Employment Opportunity employer and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics._

Pay: $6,600.00 - $8,250.00 per month

Schedule:

- Monday to Friday

License/Certification:

- Microsoft 365: Enterprise Administrator Expert certification (required)

Work Location: Remote



  • Remote, Singapore Dataiku Full time

    Dataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge. Why...

  • Support Engineer

    1 week ago


    Remote, Singapore INCHCAPE Digital Full time

    **Purpose of Role**: The NCI Support Engineer role is bringing the support and maintenance services to regional, global and DDC’s platform teams in the services provided by NCI to the organization’s end-user Infrastructure environment. **Job Role and Responsibilities**: Scope: - The NCI Support Engineer will work closely with the internal end users and...

  • Support Engineer

    2 weeks ago


    Remote, Singapore Skytap Full time

    We are searching for a talented and passionate Support Engineer to join our growing Customer Success team. Our Support Team is uniquely respected by our customers as well as our Engineering and Product Management Teams for being collaborative, knowledgeable, and going above and beyond to make our customers successful. **Must be able to work 4PM - 12AM...


  • Remote, Singapore INTENSECOMP PTE. LTD. Full time

    Job: Software Support Engineer (Located in Johor Bahru, Malaysia) **Responsibilities**: Involves in project implementation using C# and Web Technology. Provide enhancement to existing C# and Web solutions. Provide technical support to existing and new customers. Qualifications: Minimum a Diploma Holder in Computer Science/Electrical/Electronics...


  • Remote, Singapore Binance Full time

    Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...


  • Remote, Singapore Joules To Watts Business Solutions Inc. Full time

    **SUMMARY**:The Frontline Technical Support Engineers’ primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention,...


  • Remote, Singapore JENNI Full time $120,000 - $180,000 per year

    This full-time remote role is for a Senior Frontend Engineer. The Senior Frontend Engineer will be responsible for developing user-facing features, ensuring the technical feasibility of UI/UX designs, optimizing applications for maximum speed and scalability, and collaborating with other team members and stakeholders to create a cohesive product. Daily tasks...


  • Remote, Singapore Claroty Full time

    Claroty empowers the world's largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (IoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, risk and vulnerability...


  • Remote, Singapore Slash Full time

    job description **Senior DevOps Engineer**: - Remote, Phnom Penh - Leadership Roles - Software Engineer - Web Frontend, Agile Practices, Backend, Cloud Computing, QA & Testing - Team Management, Ability to Motivate, Innovation, Systems Thinking, Integrity, Goal Achievement, Growing Others - Table of Contents - About Slash- Slash is a hi-tech startup studio...


  • Remote, Singapore TetraScience Full time

    Our core values are designed to guide our behaviors, actions, and decisions such that we operate as one. We are looking to add individuals to our team that demonstrate the following values: - Transparency and Context - We execute on our ambitious mission by starting with radical data transparency and business context. We openly and proactively share all...