Support Engineer
1 week ago
We are searching for a talented and passionate Support Engineer to join our growing Customer Success team. Our Support Team is uniquely respected by our customers as well as our Engineering and Product Management Teams for being collaborative, knowledgeable, and going above and beyond to make our customers successful.
**Must be able to work 4PM - 12AM Pacific Standard Time (PST)**
**Your Role**:
Case topics range greatly in variety: any Operating System that can be virtualized and run in VMware or IBM Power platform can run in Skytap. The onus is on us to not only prove that an issue a customer may be experiencing is not related to a Skytap problem, but to also go above and beyond to ensure that issue is resolved. Thus, you may be a Linux expert today, and a Windows expert tomorrow. The possibilities are truly endless
The role provides a wide variety of challenges, new and exciting things to learn and problems to solve every day
**Your Responsibilities**:
- Be familiar with both Microsoft and Linux Operating Systems- Understand Virtualization, and how it can be used to address end-user challenges- Be familiar with VMware Virtualization technologies- Learn to assist customers with building multi-tier and other complex environments in Skytap- Work closely with the sales team to ensure customer success and satisfaction- Write technical documents and solutions guides
**Your Skill Set**:
- Extensive exposure to Windows Desktop / Server and/or Linux Operating systems-
- Experience using VMware or other virtualization technologies- Experience with IBM Power Systems a plus-
- Ability to debug customer problems at the Linux and Windows admin levels (Windows Domains, use of command line tools, etc)- Excellent written, verbal, and interpersonal skills- Ability to problem solve solo, as well as ability to function within a tight-knit group- Excellent project planning and time management skills- Must be maniacal about customer success- Drive and execution towards successful outcomes for customers and ensuring complete satisfaction- Off hours on/call work required each month- Knowledge/experience with at least one scripting language (Python, Ruby, etc) is a plus
- Experience in post-sales, customer support, or pre-sales role is a plus
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