Customer Support Engineer

**All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
**About JumpCloud**

**Location**: This role is remote in Singapore. You must be authorized to work in Singapore to be considered for this role.

**About the role**:We are looking for inspired technology professionals who love the challenge of supporting our APAC-based customers and internal teams to ensure the successful adoption, usage, integration of our Directory Platform.

This is an excellent opportunity to join a well-funded, rapidly growing company with a great product. You’ll have the opportunity to growth your skills and share your knowledge as we continue to build our global, world-class support team. You’ll work with passionate team members supporting our expanding worldwide user base.

**Requirements**:

- A strong desire to see our customers be successful through the utilization of our Directory-As-A-Service software
- 2-4 years experience in a technical, customer-facing position
- Excellent interpersonal communication and passion for learning new technologies and understanding how to utilize them in a customer-facing environment
- Strong oral and written communication skills are imperative
- A logical approach to problem solving
- Bachelor’s degree desired

**In this role, you will**:

Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers
- Reproduce issues in-house and respond to customers in a timely manner
- Regularly follow-up with customers on recommendations, updates and action plans
- Escalate issues to Engineering in a timely manner for resolution.
Research and evaluate technologies to create new knowledge base articles that capture new information for reuse throughout the organization and for end users.

This role is remote in the country of Singapore. You must be located in and authorized to work in Singapore to be considered for this role.

LI-CM1

**Where you’ll be working/Location**:
JumpCloud is committed to being Remote First. If a role requires you to be in a certain location or country, that will be clearly stated in the job description. All roles posted in United States locations do require that you be located within one of the 50 U.S. States.

Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote, work from one of our office locations (CO only currently) or flex your time.

**Why JumpCloud?**

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

LI-Remote