Customer Care Executive

2 weeks ago

Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

Our Client, an Authorised Distributor in the Automotive industry is looking for a **Customer Service Officer **for Continental Cars to join them.

**Position: Customer Service Officer**

**Salary**: $2,400 - $2,800

Location: West

Working Hours / Days: Monday to Friday / 9AM to 6PM

**Main responsibilities**:

- Handle escalation cases from the call centre, service centres, sales departments and/or HQ and work with respective managers to resolve them
- Prompt update of customer’s information in database system to ensure information within is accurate and recent
- Involve in the data cleansing of duplicates and redundant information in Database system
- Maintain and upkeep customers’ accounts in their social media platform
- Prepare mass-mails for Aftersales Promotions, Recall Announcements and etc
- Monitor the call centre agents’ progress of the callings
- Extract and prepare data for all call centre’s outbound calls and other ad-hoc data on a monthly basis
- Daily administrative duties such as daily/weekly/monthly reports and presentations
- Process Purchase Order/Purchase Request for the team Maintain and file customers’ archived information

**Requirements**:

- Diploma with 2 years of relevant experience
- Proficient in MS Office (Word, Excel and PowerPoint)
- Confident in telephone conversations
- High level of independence and initiative Team player and able to work well inter-departments

Lionel Wang

Dynamic Human Capital Pte Ltd

Registration Number: R22109915

EA License: 12C6253

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