Customer Service

2 days ago


Singapore J-MPLOY PTE. LTD. Full time

Customer Service & Operations Executive

Location: Bugis, Singapore

Work Days: 6-day work week (12pm - 9pm)

**Salary**: $2,600 - $3,200/month



About the Role:
We are an established online business seeking a dedicated and proactive Customer Service & Operations Executive to join our team at our Bugis location. This role is perfect for someone who is hands-on, enjoys customer interaction, and has experience in e-commerce platforms like TikTok Shop and Shopee.



Key Responsibilities:
Customer Service
- Respond to customer inquiries via chat and social platforms
- Provide prompt and professional after-sales support
- Manage order issues, refunds, and delivery concerns

Daily Operations & Fulfilment
- Pack customer orders accurately and efficiently
- Coordinate and arrange timely delivery with logistics partners
- Ensure smooth daily workflow and maintain stock readiness



**Requirements**:

- Prior experience in e-commerce or online customer service
- Familiar with TikTok Shop, Shopee, or similar platforms
- Responsible, detail-oriented, and able to multitask
- Able to work independently in a fast-paced environment
- Singaporeans and PRs only



Bonus:

- TikTok-savvy and enjoys content creation
- Prior experience with online order fulfilment



Join us and be part of a fast-growing online brand with a fun and driven team



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