Solutions Engineer

**Build, Scale & Operate Leading DTC Brands alongside A-Players***:
**Maneuver Marketing**:
Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$100M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times, as they ranked us among APACs top High-Growth Companies. We have also been awarded 2nd place on the E50 Awards, jointly organised by The Business Times and KPMG in Singapore.

**This is just the beginning of our journey, and you could be part of the next stage of our growth**

**Your Next Role**:
We are looking for a skilled Systems Engineer to join our dynamic Tech team. This role bridges **both the physical and digital domains** of our tech infrastructure — from provisioning and maintaining hardware (laptops, peripherals, devices) to ensuring smooth performance across critical (SaaS) software platforms, including cloud-based tools and our e-commerce ecosystem (e.g. Shopify).

You will be responsible for executing the end-to-end lifecycle of IT systems — including onboarding/offboarding, security, integrations, and escalations — with a focus on seamless continuity and operational resilience.

This position supports a diverse customer base: internally, you’ll be the go-to technical support for the Maneuver team, ensuring productivity through reliable tools and systems; externally, you’ll troubleshoot and resolve e-commerce platform issues that directly impact our customers’ online experience.

**What You’ll Do**:
**E-commerce Platform & Integration Support**:

- Provide first-line support and escalate issues related to our e-commerce stack (e.g. Shopify, Pixels, Order Management systems).
- Address errors in checkout, promotion handling, and third-party app integrations to safeguard customer experience and conversion.

**Technical Escalation, Incident Response & Internal Systems Support**:

- Respond to incidents, coordinate timely fixes, and follow up with root cause analysis.
- Help spot recurring problems and work with the team to prevent them from happening again.

**Security Monitoring & Access Control**:

- Administer IT security protocols including role-based permissions, MFA, endpoint protection, and incident response.
- Proactively monitor for vulnerabilities and coordinate resolutions with relevant teams.

**Cross-Platform Systems Integration**:

- Lead or contribute to IT projects involving the setup, testing, or optimization of integrations between systems — such as CRM platforms, order management tools, or internal dashboards.

**Business Continuity & Outage Management**:

- Proactively investigate, log, and resolve service interruptions affecting team productivity or customer experience — including office infrastructure issues such as Wi-Fi connectivity, network hardware, or VPN disruptions.
- Provide RCA documentation and propose infrastructure improvements to prevent future outages and ensure operational continuity.

**End-to-End User & Asset Lifecycle Management**:

- Manage all aspects of IT onboarding and offboarding — including account creation, hardware provisioning, software access, and revocation
- Maintain and monitor an accurate inventory of laptops, peripherals, and other IT assets.
- Conduct regular audits, recommend upgrades, and ensure devices are operational, secure, and aligned with user needs.

**SaaS Administration, Vendor Management & Cost Optimization**:

- Administer and support SaaS platforms (e.g. Google Workspace, Slack, Zendesk) including user setup, troubleshooting, and compliance.
- Coordinate with vendors for licenses, renewals, and contracts. Track usage and billing to identify optimization opportunities.

**Documentation & Knowledge Management**:

- Maintain internal knowledge bases, SOPs, asset logs, and troubleshooting guides to support consistency, scale, and team enablement.

**Continuous Improvement & Innovation**:

- Stay current with IT trends and evaluate emerging tools that could enhance productivity, security, or cost-efficiency. Propose and pilot automation, scripting, or monitoring improvements where applicable.

**How You'll Succeed**:
Maneuver is an OKRs, KPIs & data-driven company. While we embrace creativity, we are more data-driven than intuition-based. Your success will be evaluated based on a number of metrics.
- ** Support SLA compliance is consistently met**, with fast response times for both internal users and escalated customer-facing issues — especially during high-volume periods.
- Shopify and third-party integrations are running smoothly, with **discount codes, promos, and order flows configured and synced** without errors or data mismatches.
- **
80 %+ first-time