Customer Service Representative
2 weeks ago
Job Responsibilities:
- Respond to customer queries in a timely and accurate way.
- Responsible for resolution of customers' inquiries and disputes.
- Work with inter-departments to assist customers in resolving dispute cases.
- Ensure all service interaction with customers recorded and updated in system.
- Ensure all escalations are registered and follow up within acceptable service standards.
Job Requirements:
- Fluency in English and Mandarin communication and writing in order to liaise with clients, multilingual capability is a big plus.
- Working knowledge of Microsoft Word, Excel.
- A sense of responsibility and team work spirit.
- Flexibility to occasionally work beyond established hours.
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