Workplace Executive

**JLL empowers you to shape a brighter way**.

**Workplace Executive**

**Work Dynamics - Integrated Facilities Management**

**Duties & responsibilities**

The Workplace Executive - Hospitality Lead plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.
As the first point of contact at Reception they are specialized in welcoming C-Suite employees at the executive floor and their guest / clients with genuine hospitality and thoughtful services. GRA’s maintain smooth operations by providing state of the art service support and execution of duties to the highest standards.

What this job involves
- **Site Operations**
- Create a comfortable, welcoming and hospitable experience for C-Suite employees at the executive floor employees and their guest.
- Boost agility in the workplace by managing up-to-date VVIP / visitor information.
- Host and succeed VVIPs and their guest throughout their visit to ensure highest level of hospitality
- Anticipate client needs through observation to create memorable experiences.
- Manage end-to-end communications & process throughout request / feedback from the team
- Support special events by Managing server & Tea ladies managing F&B for C-Suite employees & VVIPs
- Adhoc responsibilities assigned by Community Lead.

**Customer Services**
- Foster a sense of community and create happiness at work for our team, our client and their guest.
- Creating a welcoming environment for C-suite guest, VVIPs, internal & external customers by providing authentic, caring and timely service.

**Visitor Management**
- Provide personable and seamless visitor registration services for the C-suite and VVIP guests
- Creating welcome packs for VVIP guest / visitors
- Plan and execute F&B during meetings and conferences with Server and Tea Ladies
- Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
- Enhance safety and security of our client’s facility by management of visitor movement.
- Execute emergency response plan to ensure safety of client and guest when necessary.

**Concierge Services**
- Act as the bridge to concierge services with local expertise and insider knowledge.
- Manage transportations request from visitors and employees.

**Conference Meeting Room Booking**
- Assist & educate client to achieve optimization and efficiency for meeting room bookings.
- Enhance user comfort and services by efficient turnaround of meeting rooms.
- Plan experiences and community events with the event’s coordinator within and beyond the office, that unite people and inject fun into the workplace.
- Ensure all the room’s booking and Back of House’s station booking accuracy

**Event Management**
- Brainstorming and implementing events
- Build and maintain Standard Operating Procedures
- Implement and manage all event’s details such as set up and reset, decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
- Identify potential vendors to meet requirement.
- Establish and implement structured vendor evaluation criteria
- Serve as a primary point of contact between internal stakeholders and vendor, coordinate and facilitates vendor performance.
- Providing outstanding customer service and organize memorable events that exceeds client expectations
- Propose ideas to improve event and service quality
- Develop an event planning process that is simple to adopt and implement
- Assist in the coordination of event orders with client, team and vendors
- Develop and manage the vendor network

**Mail Delivery Services**
- Organise receipt and deliveries of all mails and courier services.
- Manage mail distribution records and mail logs.

**Experience**
- 2-years’ experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry)
- Managed high profile management team (e.g., C-suite & VVIPS)
- Prior experience to manage meeting room services is an advantage
- Diploma from an accredited institute

**Task Skills**
- Proficiency with Microsoft Word, Excel and PowerPoint.
- Good command of verbal and written English
- Proactive mindset and ability to manage C-suite and VVIP personnel’s

**Personal Skills**
- Ability to meet tight schedules and deliver high quality of work
- High level of communication and interpersonal skills
- Good Grooming throughout the day to ensure professionalism

**Location**:
On-site -Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

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