Sales Technician Lead

2 days ago

Singapore SG MEDICAL PTE. LTD. Full time

**Job Summary**

We are hiring a Sales Technician Lead who combines sales and technical expertise to assist customers with our products and services, including providing support before, during, and after a sale. This position is required to help customers identify needs, demonstrate products, handle installations, and troubleshoot issues. This role is crucial for ensuring customer satisfaction and successful product adoption.

**Key Accountabilities**
- Customer Needs Assessment: Identifying customer requirements and recommending suitable products and services.
- Product Demonstration: Showcasing product features and benefits to potential customers.
- Technical Support: Providing on-site and remote technical assistance to resolve customer issues and ensure proper product usage.
- Sales Support: Collaborating with the sales team to close deals.
- Training: Educating customers on the proper use and maintenance of products.
- Maintaining Customer Relationships: Building and maintaining positive relationships with customers through excellent service and support.
- Reporting and Documentation: Keeping accurate records of customer interactions, technical issues, and sales activities.

**Minimum Knowledge, Experience and Skills required for the position**:

- Education: Diploma in health, medical sciences or related
- Previous work experience in medical devices business is valued (in the same clinical area and same commercial area would be a plus).
- Demonstrated experience and a track record of successful product adoption.
- Effective communication with customers, colleagues and other stakeholders.
- Computer skills, including Word, Excel and PowerPoint

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