Deputy Manager, New Business

4 days ago

Singapore AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come._

If that interests you, read on.

WE ARE LOOKING FOR.....
- Management of AIA Shared Services (OSS)
- Handle and resolve enquiries and issues with the distribution channel.
- Handle appeals on substandard and postpone/ decline cases by directly communicating with the Financial Service Consultants (FSC) or BDM on the rationale and any alternative available.
- Manage OSS in the following areas
- Monitor and ensure the daily processing of work tasks under OSS within the agreed TAT and quality.
- Provide case count estimation so that OSS can provide headcounts to handle.
- Handle communication on new processes, products or changes to SOP including monthly meeting with OSS.
- Handle monthly audits of OSS processes and ensure OSS completes audits.
- Involve in the annual OSS headcount budget exercise.
- Review and identify area of process improvement or operational efficiency within OSS to ensure straight through processing (STP) and TAT targets are met.
- Handle pender management and reduce ageing cases.
- Work on ad hoc projects (eg review underwriting guidelines/ requirements)
- Any other duties as assigned by the supervisor
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

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