Operations Manager

3 days ago

Singapore TRUST VISION PTE. LTD. Full time

We are a growing network of coffeeshops renowned for providing excellent dining experiences. We are seeking a results-driven **Operations Manager **to oversee multiple coffeeshop outlets, ensuring seamless operations and delivering exceptional customer satisfaction. This is a highly demanding role that requires frequent travel, weekend work, and a hands-on approach to management.

**Key Responsibilities:
1. **Operational Oversight**:

- Oversee daily operations of multiple coffeeshop outlets, ensuring consistency and efficiency across all locations.
- Develop and enforce operational standards, policies, and procedures.

2. **Team Management**:

- Recruit, train, and manage outlet managers and staff, fostering a culture of excellence and accountability.
- Conduct regular performance reviews and implement improvement plans when necessary.

3. **Quality Assurance**:

- Maintain high standards of food quality, cleanliness, and customer service.
- Conduct routine checks to ensure compliance with health and safety regulations.

4. **Financial Accountability**:

- Manage budgets, control costs, and maximize profitability for each outlet.
- Analyze financial reports and implement strategies to improve revenue and reduce expenses.

5. **Market and Customer Insights**:

- Monitor market trends and competitor activities to identify new opportunities.
- Gather customer feedback and implement strategies to enhance customer satisfaction.

6. **Travel and Flexibility**:

- Mandatory travel within and outside Singapore to oversee operations, attend meetings, and explore growth opportunities.
- Work on weekends, public holidays, and irregular hours as required to meet operational needs.

7. **Crisis Management**:

- Quickly address and resolve operational issues, staff disputes, or customer complaints.

**Requirements**:

- **Experience**:Minimum of 8 years in operations management within the food & beverage (F&B) or retail industry, with experience managing multiple outlets.
- **Skills**:

- Exceptional leadership and organizational skills.
- Strong problem-solving and decision-making abilities under pressure.
- Excellent communication skills in English (additional languages are an advantage).
- **Attributes**:

- Flexibility to travel regionally and work on weekends and public holidays.
- Ability to thrive in a fast-paced, high-pressure environment.
- **Technical Knowledge**:Familiarity with POS systems, financial management tools, and F&B industry software.

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