Noc Engineer
4 days ago
Full Job Description
- Monitoring of user-end devices, servers, systems, and network devices
- Trouble ticket reporting and resolution. Provide an escalation point for system-generated events/alerts.
- First-level Network support checks the physical layer, and check router and Switch status before escalating to 2nd Level Network Support.
- Comply with established Standard Operating Procedures in response to system alerts and routine tasks.
- Provide updates (for critical alerts) to our Team Manager/Assistant Team Manager regarding the vendor's active case being worked on.
- Perform tasks as defined in the NOC shift Report. These tasks include performing backups, checking the status of current jobs, daily checklists, and tape management.
- Router and Switch / NTP Server Checking and Housekeeping for FTP archive. Ad hoc duties
- Analyse operational data for network performance, and usage reports for servers. That sends threshold alerts.
- Demonstrate initiative and provide feedback on existing processes and procedures, assist on long term projects and operational issues as needed
- Willingness to grow in knowledge and span of responsibility
- Forms part of Request Fulfilment group specialising in fulfilling certain types of Service Requests (broadly refers to Standard Changes or Pre-Approved Change Request)
- Responsible to produce breaching and ageing reports for tickets logged by Service Desk
- Contributes and supports by identifying any gaps or shortcomings in the current processes, procedures and services; proposes or recommends improvements to bridge these gaps
- Basic diagnosis and provide support to resolve issues related to M365, Active Directory, Windows Operating System
- Basic know-how and support on Network issues such as Ping, DNS, Traceroute, HTTP, SSL
**Qualifications/Experience/Knowledge**
- 1-2 Years’ experience required in call centre managed services
- ITIL Foundation Certification
- CISCO CCNA Certification (Will be advantageous)
- Strong Call Handling Skills
- Familiar with BMC Ticketing System
- Able to work 12hrs shift (9am to 9pm) and (9pm to 9am) work 4 days and rest 3 days
Location: Henderson Road
Duration: 12 Months Contract (Renewal)
**Salary**: S$3,000 - S$4,200, including Shift and Weekend allowances
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: $3,000.00 - $4,200.00 per month
Schedule:
- Day shift
- Early shift
- Late shift
- Night shift
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