Noc IT Engineer
2 days ago
Assurity Trusted Solutions (ATS) is a wholly-owned subsidiary of the Government Technology Agency (GovTech), incorporated to operate the National Authentication Framework (NAF) and National Certification Authority (NCA). We aim to be the Source of Trust in the use of digital services, and committed to enhance Trust and High Assurance of digital services by providing secure and convenient identity management solutions.
Are you ready to be part of the only National Certification Authority (NCA) in Singapore which provides high assurance solutions that enable consumers and businesses to enjoy more seamless and safe digital transactions in their everyday lives?
We are looking for a NOC IT Engineer (Shift) to join us in our mission to enhance Singapore’s competitiveness as a trusted ICT hub for citizens and businesses.
**A brief summary of your job responsibility**:
- Monitors and identifies IT system abnormalities, resolves problems, or escalates to relevant parties for help.
- Performs first-level trouble-shooting on the Systems and escalate to second-level teams for assistance.
- Provides technical support during disaster recovery, contingency test, scheduled maintenance, system change requests, software installation, system equipment problems, etc.
- Generates inventory and statistical reports for monitoring, analytics and audit purposes.
- Generate reports, updates, escalates, and close of incident tickets.
- Reviews and verifies the accuracy of operational procedures and processes. Provides recommendations to improve systems or to streamline processes.
- Maintains and updates System’s documentation and inventories.
- Join us and discover a challenging and rewarding career with Assurity Trusted Solutions_-
- By submitting your documents, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (_**_ATS_**_), GovTech and their service providers and agents for the purposes of assessing your suitability for a vacancy with ATS and GovTech and contacting you for future career opportunities. You warrant that where you have disclosed personal data of third parties (e.g. next-of-kin, friends or referees) to ATS, GovTech and their service providers and agents in connection with the abovementioned purposes, you have obtained the prior consent of such third parties for ATS, GovTech and their service providers and agents to collect, use and disclose such personal data for such purposes, in accordance with any applicable laws, regulations and/or guidelines._
**Requirements**:
**To succeed in this role, you will ideally have**:
- Minimum a year of technical support experience in a NOC environment is preferred.
- Work in teams of 12 hours rotation shifts that span across weekends and public holidays.
- Able to follow documented work instructions and procedures.
- Good written and verbal command of written English
**Benefits**
- A wholly-owned subsidiary of GovTech.
- We promote a learning culture and encourage you to grow and learn.
- A competency framework is in place to help you grow your career with us.
- Additional perks like shift allowance will be provided.
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