Customer Care Center Manager

5 days ago

Singapore FESTO PRIVATE LIMITED Full time

We are looking for a Customer Service Centre Manager. This person will be responsible for ensuring smooth, coordinated and well-organized commercial sales processes across the cluster. All interactions with customers by phone or mail (documents) are managed according to customer expectations. Processes are harmonized within the cluster and the organization works without boundaries.

**Key Responsibilities**:

- Leadership: You will have the opportunity to lead a team located in different countries in South East Asia and the Pacific.
- Operation: Involvement in the business ensuring proper support to Festo customers across the cluster.
- Innovation: Manage the continuous improvement of the commercial sales operations organization to address the rapidly changing market dynamics.

**What we expect from you**:

- Bachelor’s degree in economics/management or in mechatronics/electrics.
- Diploma can be considered based on work experience.
- Proven experience in a management position.
- Experience in a leadership role.
- Call Centre experience.

**What you can expect from us**:

- You will be joining a German multinational with national and global prestige, recognized as a technological.
- Leader in the market of components and solutions for industrial automation.
- The reconciliation of family and professional life is important to us, which is why we have implemented teleworking twice/week.
- We respect rest time, favoring digital disconnection.
- You will be able to have a broad vision of the business through participation in transversal projects in which, in addition to learning, you will be able to contribute.
- Continuous improvement through training and professional development opportunities.
- Working in a good working environment. We are looking for people with a proactive attitude, a desire to learn, a spirit of self-improvement, a capacity for work and determination in decision-making.

If you want to contribute to the sustainable development of a dynamic company, committed to its surroundings and environment, and you think you have the values and attitude we need.

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