Senior Cem Executive

2 days ago

Singapore ADSTIFY SEARCH PTE. LTD. Full time

Our client is a leading retailer in the established luxury time pieces industry. They have presence of 50 boutiques in twelve key cities in the Asia Pacific region.

This role is part of the Digital Technology Services (DTS) team that is critical to our client organizational transformation towards technological and digital leadership within the specialty watch retail sector.

You will be responsible for championing digital transformation with focus on CRM initiatives, process improvements and product development.

**Responsibilities**:

- Assist the team to champion digital transformation and CRM initiatives in the organization
- Identify areas of improvement with existing processes and systems
- Translate product requirements, data strategies and frameworks into actionable roadmaps and tasks
- Support product development from ideation, development, roll-out to training
- Provide operational and administrative support for maintenance of digital products including the reporting and tracking of issues / bugs
- Manage vendors, internal and external stakeholders, and partners
- Report actionable insights and make recommendations for continuous improvement
- Provide CRM training and support to other teams where needed
- Ensure compliance with law e.g. copyright and data protection
- Understand emerging digital trends in the retail industry and customer experience

**Requirements**:

- 5 years experience in CRM or digital product management
- Proven experience with CRM e.g. SugarCRM, Salesforces or Microsoft Dynamics etc
- At least 1 previous experience managing a medium to large scale CRM implementation project, including SOW, development and deployment
- Strong understanding of CRM structure and its importance of data hygiene
- Hands-on experience in implementation of digital products from ideation to execution
- Responsible in providing user support and training
- Passion for user experience and latest digital / technology trends
- Experience with user-centered design processes experience with UI design tools such as Adobe XD, Figma, Sketch will be a plus
- Familiarity and experience with digital marketing, campaign management and social media will be a plus
- Strong logical thinking and problem-solving skills
- Excellent verbal and writing communication skills
- Good time and project management skills, able to manage multiple projects in a fast-paced environment
- Adaptable, positive attitude, resourceful, eager to learn and grow professionally

**What's next?**

Edwin Phee
Recruitment Consultant 
EA Personnel Number: R22107031 
EA License Number: 20C0292

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