Senior Student Services Executive

3 days ago

Singapore AT-SUNRICE GLOBALCHEF ACADEMY PTE. LTD. Full time

Conduct student meeting session and perform coaching and counselling as and when required alongside with the Faculty Members, regarding personal, academic, vocational, or behavioural issues.
- Update and maintain all key reports required for management EduTrust compliance.
- Monitoring WSQ-funded graduates on their fulfilment of their industry bond and ensure close follow up with every case.
- Following SOP and maintain quality assurance standards set by the academy to pass internal and external audits.
- Monitor student feedback and complaints and resolve issues.
- LOO Report
- Follow up on LOO 5, 6 & 7 Reports.
- Updating LOO of new intakes & student details for monthly submission to SSG
- Ensure information on LMS and SIS are up to date and accurate.
- Prepare student cards
- Upload students photo onto SIS
- Liaise with counsellor and prepare reports
- Prepare and send out survey for EOT, CEM courses and In-house events. Tabulate reports, and executive summary
- Coordinate events, such as:

- Home Coming
- Students Orientation
- Community work
- Student Excursion
- Coordination of Apprenticeship & Industrial Attachment for students. Arrange site visit with new and existing partners.
- Performs other duties as may be assigned from time to time

**Job Requirements**:

- Preferably Diploma in Hospitality or Food & Beverage, Education, or related fields.
- Minimum of 3 years working experience in a reputed PEI in similar capacity.
- Passion for food, food service, education, F&B industry and the chef profession preferred
- Ability to handle sensitive and confidential information with discretion
- Excellent communication skills in oral and written English
- Good planning and organisation skills
- Good interpersonal skills
- Skilful and effective in decision making, and impactful in presentation delivery
- Independent, creative and motivated individual with strong project management skills
- Possess strong analytical skills & business acumen
- Ability to work collaboratively with stakeholders in multiple locations and across functions
- Attention to detail
- Affinity for disruptive innovations, digital transformations or partnerships and collaborations

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