Student Services Executive

Roles & Responsibilities Job Summary: The Student Services Executive serves as a key liaison between students, faculty, and administrative staff, ensuring smooth communication and efficient coordination of student-related activities. This role involves supporting the lecturers, assisting in events, managing student records, supporting academic and extracurricular programs, and addressing student concerns. He/she fosters a positive and inclusive environment, promotes student engagement, and contributes to the overall success of student services. Duties/Responsibilities: · Maintain and update student records, academic status, and attendance data in the system. · Support matriculation, enrolment, change-of-status processes, and generation of academic letters and certifications. · Track student progression and provide general academic guidance in line with institutional policy. · Liaise with lecturers and partners on marking of scripts and coursework. · Compile, verify, and tabulate marks for internal and external approval. · Assist in organizing academic boards, plagiarism panels, and grade processing activities. · Prepare approved result slips and ensure timely communication to students. · Support scheduling of classes, exams, and workshops. · Prepare and manage teaching contracts and coordinate with academic staff for timely execution. · Ensure accurate and timely updates to academic timetables and exam schedules. · Act as a point of contact for academic staff, students, and partner institutions regarding course-related matters. · Assist in planning and coordinating school-related events, including graduation ceremonies. · Maintain accurate data in institutional databases. · Prepare reports and updates as required by the department. · Provide student support services to students via emails, phone calls and face-to-face consultations. · Monitor various students' records, processing students' requests, providing consultation and ensuring compliance of procedures and documentation. · Conduct regular class visits and events to build rapport with students and to brief students on necessary academic regulations and to conduct in-class evaluations. · Organize freshmen orientation for new students. · Assist to prepare course materials and lesson plans for students. · Coordinate graduation ceremonies and school events across various MDIS Schools/ Universities. · Perform any other related administrative duties assigned in alignment with institutional policies. · Take on additional assignments or projects as directed by the Management. Required Skills/Abilities: Dynamic individual with service aptitude, passion for service delivery and a proactive approach. Prior experience working as a student coordinator is an advantage. Able to manage multiple priorities and meet tight deadlines in a dynamic environment. Able to work independently and collaboratively in a team setting. Strong command of spoken and written English. Willingness to maintain a strong presence at MDIS events and member functions. Ability to respond to problems and to assist students with a calm, courteous, and helpful attitude. Excellent verbal and written communication skills, interpersonal and customer service skills. Excellent organizational skills and meticulous attention to detail. Creative and effective problem-solving skills. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Education / Certification and Experience: · Minimum A level / ITE / Diploma in any discipline. Tell employers what skills you have Customer Service SkillsChildcareMicrosoft OfficeWritten EnglishTeachingGood Communication SkillsAttention to DetailPhysical EducationBudgetingSchedulingDatabasesAble To Work IndependentlyService Delivery