Application Consultant

1 day ago

Toa Payoh, Singapore iqDynamics Full time

IQ Dynamics is aligned to the National Infocomm Competency Framework (NICF), a blueprint for the Infocomm and Technology (ICT) sector that comprises of key ICT job roles and their corresponding competency requirements. The NICF also serves as a guide for ICT professionals in their career and skills development planning.

IQ Dynamics recognizes and practices the NICF guidelines in the hiring, human resource management and training of infocomm staff.

IQ Dynamics follows the guide on Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP). Promoting fair, responsible and progressive employment practices among employers, employees and general public.

Job description: IQ Dynamics Pte Ltd is a Regional Software and Services company with 29 years of strong track record in providing Enterprise Solutions to Clients in the various industries. We provide Human Capital Management & Student Management Systems utilizing latest Web and Mobile Technologies and deliver them through Cloud computing.

This is an exciting position and you will be working with the team to deliver a great customer support on our world class Human Capital Management to the Customers in Singapore and region.
- Responsibilities: Attend to customer support requests on queries or problems on Application Software.
- Check, Debug, rectify and test system on program error to ensure resolution.
- Perform Data fixes, Technical Bug fixes and Configuration fixes
- Ensure smooth workflow processes and attainment of service level commitments.
- Communicate and work closely with the Software Product Team on reported problems or enhancements needed for the software.
- Understanding and mapping Client’s functional requirements against the Software available functions and guiding the users
- Identifying customization where needed and working with our own technical team to detail the scope of the customization works where required
- Ensuring quality assurances, user acceptance and implementation of completed customization
- Logging of tickets and all transaction on the Support ticketing tool
- Job requirements: Degree/Diploma in Information Technology, Computer Science or related disciplines
- Hands-On programming skills in ASP.NET, HTML5, Bootstrap, Mobile Development
- Excellent Analytical skills
- Good interpersonal, presentation & communication skills

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