After Sales Support

4 days ago


Singapore LX PANTOS SINGAPORE PTE. LTD. Full time

**Job Responsibility**: - Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management. - Maintain good relationship with customer and related department. - Support bidding preparation process for successful RFQ process with customers. - Provide advice to related department to increase revenue generation from current business model. - Manages and coordinate multiple regional/ global accounts and lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction. - Proactive for troubleshooting and provide direction for global operation team. - Escalate customer’s pain point and resolve the issues within timeline. - Participate for customer related activities; sales, CS, billing, legal, operation, pricing etc - Update SOPs regularly and share best practices sharing with team members. - Sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement. - Support strategy team to regular internal meeting/ conference for the related information with freight forwarding customer pool. **Requirements**: - GCE "O" level and above - Customer-oriented, responsible, positive and pro-active - Min. two years experience in logistic fields - Proficient in Microsoft Office - Highly adaptable and able to work under pressure in a fast-paced environment. - Able to start immediately



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