Assistant Manager, Service Quality Unit

2 days ago


Singapore People Profilers Full time

Job Description:
**Title : Assistant Admin Manager**

**Industry : Education**

**Location : West**

**Salary Range : Up to S$4,500 Per month 
**Responsibilities**:

- Prompt respond and follow-up on customers enquiries;
- Generate quotation, course registration, confirmation letter, attendance list and billing advice in a timely manner;
- Manage and coordinate class bookings to optimize the allocation of training resources
- Training Management System and Website content update and maintenance;
- Assist in producing relevant reports on regular basis to support training performance management
- Support Operations Unit on course delivery matters.
- Planning of monthly course schedules to best suits customers training demand while maximizing training resources.
- Support marketing outreach and sales promotion initiatives
- Market scanning on latest training development and promotion
- Assist in tracking and monitoring the performance of outsourcing partners and vendors, to ensure service standards
- Monthly tabulation and tracking of training headcounts and training hours
- Monthly tabulation of trainers honorarium to submit to Finance.
- Generating of training headcounts and training hours according to individual company request

**Requirements**:

- Diploma with at least 3 years of working experiences
- Strong adaptability skill, able to work independently as well as in a team
- Strong communication skills with good customer service aptitude
- Able to perform under tight deadline and pressure
- Must be able to work in evenings and weekends on rotational basis

Job ID: QX6Y74WY

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740 / 9640 5305

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong



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