Asst Manager/ Manager, Service Quality Unit

2 days ago

Singapore Association of Process Industry Full time

Core responsible in course administration, includes but not limited to, scheduling, registration, billing and generate of monthly reports.

**Course Administration**
- Prompt respond and follow-up on customers’ enquiries;
- Generate quotation, course registration, confirmation letter, attendance list and billing advice in a timely manner;
- Manage and coordinate class bookings to optimize the allocation of training resources;
- Training Management System, eLearning system and Website content update and maintenance;
- Assist in producing relevant reports on regular basis to support training performance management; and
- Support Operations Unit on course delivery matters.
- Planning of monthly course schedules to best suits customer’s training demand while maximizing training resources.
- Processing Training grants and claims from SSG.
- Ensuring all admin related records are maintained properly for organization’s needs.

**Support sales and marketing**
- Support and keep good relationship with existing customers
- Support marketing outreach and sales promotion initiatives;
- Market scanning on latest training development and promotion;
- Generate and follow up quotation / tenders;
- Support in organizing ASPRI’s s seminars, events and career road shows; and
- Assist in payment collection and AR tracking; and

**Suppliers Management**
- Assist in tracking and monitoring the performance of outsourcing partners and vendors, to ensure service standards
- Managing stocks and inventories of office stationaries, toiletries and cleaning supplies

**Quality Management**
- Maintain, track and monitor requirements under the training quality management system and audit requirements.
- Ensures the compliance with relevant ISO standards and guidelines related to quality management, social and environmental responsibility in sustainable manner.

**Statistics Reporting**
- Monthly tabulation and tracking of training headcounts and training hours
- Monthly tabulation of trainer’s honorarium to submit to Finance.
- Generating of training headcounts and training hours according to individual company’s request.

**Key Job Competencies (Knowledge, Skills & Abilities)**
- Diploma with at least 5 years of working experiences or
- Strong adaptability skill, able to work independently as well as in a team;
- Strong communication skills with good customer service aptitude;
- Able to perform under tight deadline and pressure;
- Must be able to work in evenings and weekends on rotational basis

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