Digital Product Manager

**Roles & Responsibilities**:
We are seeking a client-facing Digital Product Manager to join Afinitiq Consulting. The role focuses on driving digital product strategy, customer experience optimization, and operational readiness for our clients’ digital initiatives. You will play a pivotal role in consulting clients on end-to-end product lifecycle management, using data-driven insights, customer journey frameworks, and cross-functional stakeholder engagement.

This position is ideal for individuals experienced in digital product management within consulting, with a strong background in customer success, analytics, and marketing technology platforms.

**Responsibilities**:
**Client-Facing Product Lifecycle Management**:

- Manage the full lifecycle of clients’ digital products and services: from strategic planning, stakeholder alignment, through to implementation and review.
- Lead digital product readiness frameworks including customer journey mapping, product rollout strategies, and support documentation development.

**Consulting & Advisory**
- Guide clients in defining product positioning, market fit, and growth strategies.
- Provide actionable recommendations based on research, analytics, and industry best practices to enhance clients’ digital product offerings.
- **Performance Evaluation & Enhancement**
- Evaluate client product functionalities and propose data-backed enhancements.
- Analyze client performance metrics (e.g., Google Analytics) to inform strategic decisions that improve customer experience and operational efficiency.

**Partner Relationship Development**
- Identify, research, and establish potential partnerships and technology integrations on behalf of clients to scale digital initiatives.Generate ideas to expand client market share, improve user experience, and drive business growth.

**Market Research & Proposal Development**
- Conduct primary and secondary market research studies tailored to client business goals.Prepare monthly business performance reports, strategic proposals, and opportunity assessments based on customer insights, product usage analytics, and market research

**Team & Knowledge Management**
- Develop and execute structured training programs and yearly OKR frameworks to ensure upskilling, performance management, and deep product expertise across teams.Lead auditing and development of client facing support documentation, training materials, and customers help content to improve their operational efficiency and ensure global readiness.

**Cross-Functional Stakeholder Engagement**
- Act as a single point of contact for escalations and critical project milestones, liaising between client stakeholders, internal teams, and technology partners.
- Present findings, strategy roadmaps, and performance insights to senior leadership within client organizations.

**Skills & Requirements**:
**Experience**:

- Minimum 10 years of professional experience in digital product management, digital services or equivalent consulting roles.
- Experience in working in a startup as well as a global corporation is preferred.

**Core Competencies**
- Proven experience in digital product management, customer experience strategy, and operational efficiency improvement.
- Proven expertise in Google Analytics 360 (UA and GA4), Google Ads, Google Marketing Platform tools, and vendor-managed support operations.Demonstrated success in managing complex client relationships, especially Tier-1 enterprise clients.

**Analytical & Technical Skills**
- Strong capability in analyzing user journey data, product usage metrics, and support operations KPIs.
- Ability to leverage machine learning signals, smart journeys, and self-service platforms to reduce client support costs and improve satisfaction.

**Consulting & Client Management**
- Experience mentoring and advising startups or enterprise clients on growth strategies, OKR development, and digital transformation.
- Strong presentation and stakeholder management skills, capable of influencing senior client leadership.

**Additional Strengths**
- Ability to lead cross-regional consulting engagements across APAC, EMEA, and AMER.
- Familiarity with knowledge management systems and product readiness documentation processes.
- Comfortable working in a fast-paced consulting environment with multiple concurrent client engagements.