Vp, HR Connect Services, Group HR

1 week ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Date Posted**
- 3 hours agoAdditional Details

**Job ID**
- 113304**Job Views**
- 1- Job Responsibilities
- Proactively manages employee issues to ensure timely query management and resolution. Acts as the employee advocate for HR by representing the services in a positive manner and provide excellent customer service. Identifies and resolves the employee’s issues and anticipates future needs by explaining/suggesting/providing additional information that the employee needs to knowAs required, escalates employee issues to appropriate Subject Matter Expert (SME) if functional expertise is required.Collaborates and engages Strategic HR, HRBPs and Shared Services to ensure alignment of strategic initiatives and plans, and identify opportunities to delight employees through continuous service improvement.Accountable for creating service standards/metrics for HR Connect and ensuring all service standards are met as per agreed Service Level Agreements.Effectively review and process HR service requests and transactions with a high degree of accuracy and adherence to procedures.Educates employees on Tier 0 practices and tools such as the intranet to encourage employees to self-serve.Educates employees on the functionality and use of Employee Self-Service (ESS) and Manager Self-Service (MSS).Job Requirements
- Bachelor’s degree preferredAt least 4 years of HR process knowledge is essential / may demonstrate proficiency in an area of HR specialism e.g. reward, recruitmentPrior experience of working with SAP is desirablePrior experience of working in a shared service centre environment is desirableA strong customer service mindset focused on delivering a delightful and engaging customer experienceExcellent attention to detail and accuracy; ensures facts are correct, complete and consistentStrong problem solving skills with a “Can do” attitude, focused on resolution.Uses standard procedures and common sense to solve problemsUnderstands how to handle, resolve and escalate enquiries; passes on information promptlyStrong written, verbal, and interpersonal communication skills.Ability to work with sensitive information and maintain confidentiality at all times.
- About the Department
- The Human Resources function balances organisational aspirations and employee needs, as we accelerate and strengthen people capabilities to enable sustainable business growth at UOB. Our team of Human Resources specialists are guided by four employee commitments: do what is right, build meaningful careers, make a real difference and lead by positive example.Be a part of UOB Family-
Tags

vp

hr

connect

services

group

hr

  • Vice President, Group HR

    2 weeks ago

    Singapore HMI Medical Full time

    Get AI-powered advice on this job and more exclusive features. HMI Medical is seeking an experienced and forward-thinking VP, Group HR to lead and align HR strategies across our regional entities. This role will drive cohesion across entity-level HR teams and spearhead group-level initiatives, with a strong focus on Talent Management, Learning & Development...

  • Head of HR

    1 week ago

    Singapore Perennial HR Full time

    Overview A well funded start up organisation is currently recruiting for a Head of HR to set up and develop the HR function across a group of companies. This is an exciting opportunity to join a growing company. Responsibilities Lead and develop the HR function for the business, serving as a strategic HR Business Partner to the leadership team and the...

  • HR Operations Lead

    1 week ago

    Singapore LIBERTE HR SERVICES PTE. LTD. Full time

    **HR Operations Lead** We are seeking for an experienced HR Operations Lead to join our client, a global oil and gas organisztion in Singapore. As a key member of the HR team at the group level, you will play an essential role in supporting the HR department’s day to day smooth operations, ensure that all processes are carried out efficiently and...

  • HR Vp

    2 weeks ago

    Singapore SHOPMATIC PTE. LTD. Full time

    At Shopmatic, we believe in removing the complexities of setting up an ecommerce business. We leverage technology to bring together all the pieces of the ecommerce ecosystem on a single platform. From webstore creation to domain name to payment and logistics solutions. We want everyone to be able to sell online and do it well from the beginning. With ease &...

  • HR Consultant Internship

    2 days ago

    Singapore HR SG PTE. LTD. Full time $30,000 - $60,000 per year

    Meet WorkJoyWorkJoy group is a leading provider of comprehensive Human Capital Consulting Services, specialising in delivering tailored HR shared services and strategic workforce solutions. Our mission is to empower businesses by streamlining HR operations, enhancing efficiency, and aligning talent strategies with organisational goals.We are looking for an...

  • HR Manager

    3 days ago

    Singapore Perennial HR Full time

    Overview A financial services start-up, with a leading founding team, is currently recruiting for an HR Manager to support the CEO in setting up the HR function and recruiting talent for the newly created team. As the HR Manager, you will operate at both an operational and strategic level to deliver high-quality HR services and support the company's growth...

  • HR Consultant

    2 weeks ago

    Singapore HR SG PTE. LTD. Full time

    **Meet WorkJoy**: **WorkJoy**Group is a leading provider of comprehensive Human Capital Consulting services, specializing in delivering tailored HR shared services and strategic workforce solutions. Our mission is to empower businesses by streamlining HR operations, enhancing efficiency, and aligning talent strategies with organizational goals.**: **HR...

  • HR Consultant

    3 days ago

    Singapore HR SG PTE. LTD. Full time

    Meet WorkJoy WorkJoy Group is a leading provider of comprehensive Human Capital Consulting services, specializing in delivering tailored HR shared services and strategic workforce solutions. Our mission is to empower businesses by streamlining HR operations, enhancing efficiency, and aligning talent strategies with organizational goals. HR Consultant We are...

  • HR Manager

    3 days ago

    Singapore Liquid Group Full time

    **Who is Liquid Group?** Liquid Group is a FinTech payments services group based in Singapore. Liquid empowers and connects businesses and individuals to make transactions in a smart, secure and cost-effective way, anywhere in the world. We operate a regional payment network to enable cross-border QR payment services for e-wallet operators, banks, and...

  • VP HR Data Analyst

    1 week ago

    Singapore Sumitomo Group Full time $80,000 - $120,000 per year

    Headquartered in Tokyo, Sumitomo Mitsui Banking Corporation (SMBC) is a leading global financial institution and a core member of Sumitomo Mitsui Financial Group (SMBC Group). Built upon our rich Japanese heritage since 1876, we put our customers first and provide seamless access to, from and within the Asia Pacific region. SMBC is one of the largest...