Director, Banking Change

Job ID: 31850

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 2 Jul 2025

**JOB SUMMARY**
- The Change Manager for Banking COO will be responsible for ensuring change governance standards and change delivery standards are always met for Strategic initiatives, deliver communications and training agenda for Banking COO across strategic initiatives and BAU and Support Business Management BAU activities. This role requires a change mindset, multitasking skills, and the ability to collaborate across various departments to achieve organizational goals.- Key areas of responsibility include:

- Ensure change governance and change delivery standards are met for SIRF initiatives
- Effective execution and tracking of Banking QPR including formal set up in Clarity / M7 etc., budget tracking, PIR and any other Programme governance, updates across initiatives, timely resolution of agreed actions and providing a forward-looking view to the forum.
- Lead PO synchronisation forum to ensure cross collaboration across common requirements within Banking
- Manage financials and operational efficiencies, including budget setting, spend tracking, headcount governance, and cost optimization.
- Oversee governance, reporting, and risk oversight, ensuring effective decision-making and risk transparency.
- Project manager responsibilities to assist with new initiatives identified
- Own E2E execution including content creation, delivering training and communication, updating DOIs and/or creating collateral as needed etc. for Banking owned Change Initiatives
- Support Business Management BAU activities in drafting, coordinating, and preparing including but not limited to BAU comms, work with HR in advancing Future Banker, Graduate Programme etc., Pulse page updates and maintenance, management papers and meeting decks

**RESPONSIBILITIES**

**Strategy**
- Align Banking operations with the overall business strategy and objectives.
- Ensure change governance and change delivery standards are met for SIRF initiatives
- Anticipate and adapt to emerging risks, regulatory changes, and industry trends, ensuring the function remains resilient and proactive.

**Business**
- Support the overall transformation of Banking Ops, ensuring processes, systems, and structures remain fit for purpose.
- Project manager responsibilities to assist with new initiatives identified
- Establish an efficient operations delivery culture, working closely with business managers to embed change delivery across all levels.

**Processes**
- Manage the Product Owner synchronisation forum across Banking owned platforms to ensure synergies and judicious use of secured funding to deploy solutions.
- Support Business Management BAU activities in drafting, coordinating, and preparing including but not limited to BAU comms
- Agree process related changes with process and risk owners and socialise updates across all relevant stakeholders and in risk forums.

**People & Talent**
- Own E2E execution including content creation, delivering training and communication, updating DOIs and/or creating collateral as needed etc. for Banking owned Change Initiatives
- Work with HR in advancing Future Banker, Graduate Programme etc., Pulse page updates and maintenance, management papers and meeting decks
- Enhance collaboration across teams, fostering a culture of knowledge sharing, continuous learning, and high performance.

**Risk Management**
- Drive a proactive risk management approach, ensuring risks are identified, assessed, and addressed before they materialize.
- Ensure continuous enhancement of risk management capabilities, leveraging technology, automation, and analytics.
- Ensure alignment with enterprise risk frameworks, ensuring consistency across all Banking Ops initiatives.
- Oversee the financial and operational management, including:

- Tracking of BAU spend and ensuring alignment with strategic priorities.
- Headcount management and cost center governance.
- Validation of budget transfers and financial forecasting to maintain efficiency.
- Implement performance tracking mechanisms, ensuring key risk objectives are met and continuously improved.

**Governance**
- Oversee governance, reporting, and risk oversight, ensuring effective decision-making and risk transparency.
- Manage the Banking QPR and other such forums’ ensuring agenda is focused on strategic risk priorities, meeting minutes are accurately captured with clear action tracking and decisions are well-documented and effectively implemented.
- Strengthen change oversight mechanisms, ensuring robust challenge, accountability, and decision-making processes.
- Ensure adherence to internal governance policies, ensuring change delivery in Banking is aligned to the rest of CIB.
- Oversee key reporting processes, ensuring risk insights are presented to senior management and relevant governance bodies in a timely manner.

**Regulatory & Business