Guest Relations, Concierge

**Job Number** 24061256 **Job Category** Rooms & Guest Services Operations **Location** Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Responsible for the day-to-day services of the...

**KEY ROLE & FUNCTIONS **1. **STANDARD OPERATING PROCEDURES** - Monitors all FOH operations, customer service and reservation system ensure all team members are following the 1 Group SOP, meeting the local safety and health standard. - Follows and maintains highest quality standard of guest over all experience focusing on the **5 cores of Guest...

Roles & Responsibilities You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Concierge is responsible to contribute to the smooth and efficient running of the Rooms Division. Possess minimum G.C.E. "O" levels. Candidates with Diploma / Degree in Hospitality / Tourism Management or...

Job Description **Tasks/Responsibilities**: To work with the concierge team to perform front-facing reception/ concierge duties To provide a warm., sincere and friendly welcome and guest experience To ensure eye contact, warm smile and a polite, formal tone with all transactions. To support guest queries and VIPs in a prompt, positive, and friendly...

**Responsibilities**: - Supervise and provide direction for overall, day to day operations and administration of the Concierge section - Ensure that all arriving and departing guests are promptly attended efficiently - Coordinate and liaise with the Chief Concierge as required for day to day operations which will include reporting of any guests complaints /...

**Responsibilities**: - Ensure that GSAs/GSEs/HSEs attend to guest’s travel and transport requests accordingly - Provide Concierge - related trainings to Concierge/Baggage & Front Office Team - Oversee the whole Concierge Team in the absence of the Assistant Concierge Manager/Concierge Manager - Ensure that colleagues are well - groomed and arrives for...

Actively seek verbal feedback from guests and implement actions to improve the guest experience. - Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at home” upon arrival. - Positively deal with and learn from guests’ complaints and comments with follow-up and feedback to the Chief Concierge/ Duty Manager to follow up...

**Scope of Position** - Excel in delivering Legendary Quality Experience to all guests while attending to their needs and requests. Provide superb recommendation for wine and dine, entertainment, tourist attractions, airline ticketing, arts and any other information. **Duties and Supporting Responsibilities** - Ensure that GSAs/GSEs/HSEs attend to guest’s...

**Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape. The Chief Concierge is responsible in assisting the Front Office Manager in directing and supervising the operations of Concierge, Bellhop and Valet services. He/she would also need to continuously improve the service efficiency of the Bellhop team. - Appraises...

**Job Expectations**: - Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries. - Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures. - Build...