Key Leader

The Key Leader role is an essential part of the store leadership team, impacting sales floor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

**Core Responsibilities**

**Leadership and People Management**
- Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
- Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
- Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

**Guest Experience and Community**
- Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product education, and supporting instore transactions and omnichannel programs.
- Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Resolve guest feedback and address guest concerns or escalations to make it “right” for guests.
- Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.
- Inform guests of local community programs.
- Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).

**Working with Others**
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Establish supportive and productive relationships with all team members.
- Collaborate with team members to ensure optimal guest experience and support store operations.

**Operations**
- Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations. Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
- Open and close the store in accordance with the opening and closing checklists.
- Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
- Assign Educators store operational tasks as needed throughout the shift to maintain the luxury environment of the store.
- Ensure team uses in-store technology to support store operations and provide positive guest experiences.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.

**What We Look For**
- **Inclusion & Diversity**:Creates/supports an inclusive environment that values/celebrates differences
- **Integrity/Honesty**:Behaves in an honest, fair, and ethical manner
- **Guest Experience**:Enjoys working and connecting with, understanding, and helping guests
- **Collaboration and Teamwork**:Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
- **Leadership**:Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
- **Candid Communication**:Is willing to openly/constructively share concerns (i.e., straight talk)
- **Decision Making**:Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

**Willingness**:

- Willing to work a flexible schedule inc. weekends and evening shifts
- Willing to work as part of a team and also complete work independently
- Willing to move through a store for most of a shift to help guests and accomplish work

Applicants successful in progressing to an interview will be contacted by a Manager. Please note any applicant or employee who believes they need reasonable accessibility support to perform the essential duties of the job is welcome to discuss this with the Manager when arranging the interview.

**Beyond The Paycheck (Benefits & Perks)**

At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.