Senior Account Manager

4 days ago

Singapore WUNDERMAN THOMPSON SINGAPORE PTE. LTD. Full time

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are looking for a Senior Account Manager, responsible for establishing, maintaining, and growing strong external client relationships. This responsibility includes maintaining stable client relationships, achieving growth on existing accounts and ensuring world-class work. You are expected to be the cross-functional (and pangeographic) team leader and manage medium to large scale accounts or multiple accounts, or independently manages brands within accounts. This role reports to the Associate Account Director.

**What you’ll do**
- Works closely with & supports the Associate Account Director to translate the client’s vision and needs into business requirements, coordinate with strategy, creative & project teams on required deliverables, and manage client expectations.
- Establish day to day working relationships with Brand Leads and Senior Marketers across portfolio to ensure that we can continue to grow our business and deliver.
- Identify opportunities and new interests that the client may not recognise to help drive revenue and benefit business needs as their trusted digital advisor.
- Ensure executional excellence within timeline and manage invoicing according to the contractual terms.
- Be a role model for stewardship between the client and the agency by balancing the account’s needs with avoiding unnecessary expenditures that could otherwise be avoided through proactive planning and resource management (working with the Ops team)
- Naturally probe and question your clients to understand what it is they need of us as their agency partner as the clearer the brief, the more refined and informed our response will be, alongside the Associate Account Director and Project Manager.
- Anticipate, proactively address, and advise management on potential client growth, or revenue issues.

**What you’ll need**
- Min 5 years of relevant experience in a digital marketing communications capacity with local and international clients
- Proven experience in managing teams working cross-functionally within a fast-paced environment
- Digital creative agency experience is preferred with strong integrated comms campaigns exposure in online/offline, social media and website
- Demonstrated track record of client relationship development and service
- Must be proactive, a self-starter and an excellent communicator both verbal and written
- Able to create coherent and persuasive presentations with proficiency in Word, Excel, Outlook, and PowerPoint

We are 20,000 strong in 90 markets around the world, where our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities, to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production and technology.

Wunderman Thompson is a WPP agency (NYSE: WPP).

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