Customer Care and Billing Administrator

**Responsibilities**:

- Manage orders related to enquiries from customer, interface and coordinate with plant, logistics team to ensure seamless order fulfilment on time.
- Responsible for shipping & billing processing using Oracle, Trax & other business tools.
- Ensure proper & complete commercial documentation are in compliance with sales recognition policy and organize shipment release on timely basis.
- Able to work with various functions OM, A/R, Trade compliance team, plants to ensure timely release of shipment & billing through system.
- Review commercial clauses, manage type of bonds with bank, Letter of Credit negotiation with bank, issue chamberized origin etc.
- Ensure all related billing issuance are issued right the first time, provide complete supporting bill docs to customer, meeting the customer's contract/payment milestones and ensure each set of payment collection must be reasonably assured.
- Liaise with internal A/R Collections team and customer to rectify any variances whenever query arise.
- Able to communicate well with all the stake holders to ensure smooth execution of shipment & billing according to established guidelines.
- Ensure all documents are filed according to Record Retention Policy.
- Other duties as assigned by Supervisor
- Ensure compliance of workplace safety rules, including but not limited to the usage of a personal protective equipment, if provided to you, while working; not involve in any unsafe or negligent act that may endanger peers or oneself; reporting unsafe work conditions and providing suggestions to improve safety/ health at work, as needed.

**Job Requirements**:

- Diploma in Business Administration.
- At least 2 years of relevant working experiences in the related field.
- Working knowledge of business management system like Oracle or JDE preferably.
- Sound knowledge on International Shipping practice and basic understanding on Finance's terminology.
- Good communication in both verbal and written.
- Can work under pressure, customer focused, detailed oriented etc.
- Good in Microsoft Excel skills.
- Able to multi-task in fast pace environment.
- Thinks systematically and organizes tasks to work efficiently and effectively

**WHY EMERSON**

**Our Commitment to Our People**

**Across the globe, we are united by a singular Purpose**:_We drive innovation that makes the world healthier, safer, smarter, and more sustainable. _**

**We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.**

**Our training programs focus on end-to-end development, from onboarding through senior leadership.**

**Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. **Learn more about us**

**Our Commitment to Diversity, Equity & Inclusion**

**At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.**

**This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our **Culture & Values **and about **Diversity, Equity & Inclusion at Emerson **.**

**ABOUT EMERSON**

**Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.**

**Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.**

**Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.**

**We help customers in the world’s most essential industries solve the biggest challenges of modern life.**

**Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization**:_Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. _**

**Our Causes - **_Planet, Humanity, Champion, Inclusion and Future _**- shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.**

**Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today**

**No calls or agencies please.