Customer Care Administrator

Responsible for assigned regions’ customer order execution per contractual obligations and company internal compliance requirements from factory PO till delivery and billing to customers.Responsible for assigned regions’ customer order execution per contractual obligations and company internal compliance requirements from factory PO till delivery and billing to customers.

**Responsibilities**:

- Shipping Schedule Management
- Follow up with Internal and external suppliers for shipment expedite
- Update the latest promise date/reschedule date in the system
- Provide periodic open order schedule dates update to customer
- Shipment arrangement
- Conduct ITC screening before shipment and work with the compliance team for hold release if any
- Ensure shipping marks, labels, and packing methods are as per contract requirements
- Prepare shipping invoice for shipment arrangement
- Payment collection/negotiation
- LC draft review and ensure LC is issued timely before shipment
- Prepare proforma invoice to collect advance payment
- Work with finance for any credit hold release
- Invoicing within 3 working days from the shipment date (Incoterms)
- Zero (0) error in the shipping documentation i.e. commercial invoice, packing list, delivery note, if applicable for customer shipments.
- Submission of Tax Invoice and supporting docs to WCC within the same period. For re-export docs (sub-certs) - within 60 days from invoice date
- Not more than one (1) Credit Note
- Submission of Tax Invoice and supporting docs to the customer within 5 working days
- Documentation submission/3rd party inspection management
- Documentation submission/3rd party inspection management
- Work with doc. Team to ensure documents are submitted/approved per contract requirements
- Work with customer and factory to arrange 3rd party inspection per schedule
- Process billing per contract
- Late backlog review and management
- Monthly sales fcst and achieve the target
- Embraces new process and automation initiatives implemented in the Order Management department.
- Escalates outstanding issues to supervisors when regular follow-up with the concerned parties does not yield results.
- Maintain all transaction records per department record-keeping guidelines
- Any other assignments as assigned from time to time by the direct supervisor/manager

**Job Requirements**:

- Meticulous, Persistent, and ability to work under pressure
- Self-motivated and target oriented with learning agility
- Good interpersonal and communication skills
- Knowledge of valves, SAP/Oracle will be an added advantage.

**WHY EMERSON**

**Our Commitment to Our People**

**Across the globe, we are united by a singular Purpose**:_We drive innovation that makes the world healthier, safer, smarter, and more sustainable. _**

**We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.**

**Our training programs focus on end-to-end development, from onboarding through senior leadership.**

**Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. **Learn more about us**

**Our Commitment to Diversity, Equity & Inclusion**

**At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.**

**This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our **Culture & Values **and about **Diversity, Equity & Inclusion at Emerson **.**

**ABOUT EMERSON**

**Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.**

**Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.**

**Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.**

**We help customers in the world’s most essential industries solve the biggest challenges of modern life.**

**Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization**:_Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. _**

**Our Causes - **_Planet, Humanity, Champion, Inclusion and Future _**- shape, define and fuel Emerson’s culture while inspiring our inn