Helpdesk Officer
1 week ago
Zenith Infotech (S) is a Tech Recruitment firm with 27 years of service in Singapore.
We are currenlty assisting one of our clients to look out for **HelpDesk Offcier **with the following job scope:
**Job Scope**:
- Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents.
- Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
- Seek confirmation for closure from the user when resolution is provided.
- Serve as the first point of contact for all incidents
- Prepare issues statistic for reporting purposes.
- Prepare daily, weekly and monthly report
- Daily monitoring Liaise with client to clarify issue and assign issue to team for resolution.
- Track and report on issues resolution.
- Assess common issues and suggest improvement points.
- Track and report on day-to-day operations to maintain system stability
-
IT Helpdesk Agent
5 days ago
Singapore HUANG HE CONSULTANCY PTE. LTD. Full time**IT HELPDESK AGENT** Immediate Vacancy for IT Helpdesk Analyst **Job Requirement**: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Familiar with Ticketing System...
-
IT Helpdesk Engineer(System Helpdesk)
2 weeks ago
Singapore GOODMAN EMPLOYMENT AGENCY Full time**IT HELPDESK ENGINEER(System HelpDesk) - L2, L3)** **(Salary Range: S$4000~S$5800)** **Responsibilities**: - Assist Customer's HQ - in Germany to proceed end-users support tasks. - Helpdesk support mainly (Around 15 users at maximum.) - Monitoring and maintaining Network issues trouble shooting. - Implementing security protocols and procedures to...
-
IT Helpdesk Executive
3 days ago
Singapore CommonTown Pte Ltd Full timeResponsibilities: Respond promptly to customer enquiries via email, phone, or ticketing system. Provide first-level technical or product support to users, escalating issues when necessary. Log and track all customer interactions in the helpdesk/ticketing system. Follow up to ensure customer issues are resolved satisfactorily and within service-level...
-
IT Helpdesk Executive
8 hours ago
Singapore COMMONTOWN PRIVATE LIMITED Full timeJob Description Respond promptly to customer enquiries via email, phone, or ticketing system. Provide first-level technical or product support to users, escalating issues when necessary. Log and track all customer interactions in the helpdesk/ticketing system. Follow up to ensure customer issues are resolved satisfactorily and within service-level timelines....
-
IT Helpdesk Analyst
3 days ago
Singapore HELIOS SYSTEMS PTE LTD Full time**IT Technical Helpdesk Support Needed!!** ~Strong in Chinese Mandarin Communication~ Job Requirements: - IT helpdesk first-level support - Call Centre experience is advantageous - Basic experiences with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Good communication...
-
IT Helpdesk Support Jobs in Singapore
5 days ago
Singapore Newspaper WordPress Full timeIT Helpdesk Support Jobs in Singapore – Join the Tech Team at Singtel IT Helpdesk Support Jobs in Singapore. Singapore is one of Asia's leading technology hubs, and companies across the country require skilled IT support to keep their systems running smoothly. Among the top employers in the tech sector is Singtel, Singapore's largest telecommunications...
-
Helpdesk Officer
6 days ago
Singapore EXCELTEC PROPERTY MANAGEMENT PTE LTD Full timeOperate a Help Desk to manage all issues relating to facilities feedback, service requests, and any other issues. - They shall act as the first line of response to channel urgent feedback, faults, defects, breakdowns, repairs and damages to the relevant maintenance staff. They will inform the user of the outcome and actions taken to rectify the problem as a...
-
Helpdesk Specialist
2 weeks ago
Singapore MSIG Asia Pte Ltd Full timeReporting to the Desktop Operations Lead, this role sits in the Technology Solutions department and will provide proactive helpdesk and end user computing support to our business units in Asia. **Responsibilities**: - Log all service requests and incidents into the ticketing system - Measure and report on service delivery performance metrics including...
-
Junior IT Helpdesk Analyst
5 days ago
Singapore HELIOS SYSTEMS PTE LTD Full timeIMMEDIATE VACANCY (**SINGAPOREAN ONLY**) **IT Technical Helpdesk Support Needed!!** ~Strong in Chinese Mandarin Communication~ Job Requirements: - IT helpdesk first-level support - Call Centre experience is advantageous - Basic experiences with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity...
-
Junior IT Helpdesk Analyst
5 days ago
Singapore HELIOS SYSTEMS PTE LTD Full timeIMMEDIATE VACANCY (**SINGAPOREAN ONLY**) **IT Technical Helpdesk Support Needed!!** ~Strong in Chinese Mandarin Communication~ Job Requirements: - IT helpdesk first-level support - Call Centre experience is advantageous - Basic experiences with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity...