SAP Concur Sr Consultant

7 hours ago

Singapore DECIMAL BUSINESS SOLUTIONS PTE. LTD. Full time

**Sr. SAP Concur Consultant
- **

**Key Responsibilities:
1. Troubleshoot issues reported by users and develop bug fixes

Handle tickets reported in a timely manner with high quality solutions.
- Resolve incidents to meet aggressive resolution targets defined by service level agreement.
- Identify and/or resolve root causes for incidents and defects with help from teammates or developers.
- Analyse and propose optimal design changes to improve the existing solution.
- Create GAPs where appropriate and follow up with project team.
- Provide Analysis, Configuration, Testing, Rollout, Training and Documentation when involved in project work.
- Develop and drive the implementation of Concur best practices and standards. Engage and support good experience exchange between sites.
- Participate in knowledge transfer from Projects and provide feedback to solution.
- Analyse ticket bank for possibilities: of the future improvements, documentation update, training demands to keep high level of super user competence.

2. Stakeholder Management

3. Deliver GAPs collaboration with Global Process team

4. Develop team competence

**Job Requirements:
**Must Have Skillset**
- Min 5 - 8 years’ experience of SAP Concur as System Analyst with good understanding of Concur process & functionality. i.e. Concur administration, Concur Travel, Trip Request and Expenses.
- Experienced with at least one or two Concur implementations.
- In the end-to-end implementation, undertaken roles in all key phases from Project Preparation, Business Blueprint, Realization, Final Preparation, Go Live & Support.
- Excellent understanding of integration with ECC and SAP S4.
- In-depth knowledge of ITIL processes such as Service Design, Service Transition, etc.

Good to have Skillset
- Good knowledge of Concur Configuration.
- SAP FICO Certification is a plus.
- Basic ABAP skills - able to write program’s specification for interface is a plus.

Soft skills

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