Senior Operations Analyst, Infra Ops IT Service

**Job Title**:Senior Operations Analyst, Infra Ops IT Service Operation

**Business Company**:OMRON Headquarters (HQ)**Location**:Singapore, Singapore**Employment Type**:Permanent**About OMRON**
- Founded in 1933, OMRON has come a long way since and has evolved to become an organization committed to creating new social values. Today, In the APAC region, OMRON has a strong presence in Industrial Automation, Healthcare, and Device & Module Solutions. Let’s begin the exciting journey of Shaping Future 2030 together with us**About OMRON Management Center of Asia Pacific (OMCP)**
- OMCP is an Expert Services (ES) of Omron corporation. OMCP extend strategies to execute operational excellence for our businesses across Asia Pacific. We consolidate all important corporate functions as shared services to deliver highly specialized services and skills in critical functions like, Administration & Secretarial, Accounting & Finance, Corporate Communications, Facility Management, Human Resources, Information Technology, Intellectual Property, Internal Audit, Risk & Legal Management, etc. Understand more about our
- **OMRON Asia Pacific** HERE.Description

**Responsibilities**:

- The IT Business Analyst is a key role responsible for overseeing the Infra Ops Team within the Asia-Pacific (APAC) region. This position focuses on optimizing IT infrastructure operations, managing projects, and ensuring alignment with business objectives.
- Infrastructure Operations Management:

- Lead and manage the Infra Ops Team to ensure smooth IT infrastructure operations across the APAC region
- Monitor and optimize infrastructure performance, reliability, and availability
- Project Management:

- Manage IT projects, including planning, execution, and monitoring
- Collaborate with cross-functional teams to ensure project success
- Requirements Analysis:

- Gather and analyze business and technical requirements to identify infrastructure needs
- Translate requirements into actionable plans and solutions
- Process Optimization:

- Identify opportunities to improve infrastructure processes and workflows
- Implement best practices to enhance efficiency and reduce operational costs
- Vendor Management:

- Collaborate with vendors and service providers to ensure the delivery of high-quality infrastructure services
- Negotiate and manage vendor contracts and agreements
- Documentation:

- Maintain comprehensive documentation of IT infrastructure configurations, policies, and procedures
- Ensure documentation is up-to-date and accessible to relevant stakeholders
- Performance Monitoring:

- Monitor and report on infrastructure performance and key performance indicators (KPIs)
- Identify and address performance bottlenecks and issues
- Compliance and Security:

- Ensure infrastructure operations comply with relevant regulations and security standards
- Implement security measures and protocols to protect infrastructure assets.
- Team Leadership:

- Provide leadership, guidance, and mentorship to the Infra Ops Team
- Foster a culture of collaboration, continuous improvement, and excellence

**Requirements**:

- Bachelor's degree in Information Technology, Computer Science or a related field. Advanced certifications are a plus
- Minimum of 5 years relevant experience in IT infrastructure management and project leadership
- Proven track record of successfully managing infrastructure teams and projects in the APAC region
- Experience in AWS Cloud management for at least 3 years
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Proficiency in English, and knowledge of local languages within the APAC region is advantageous
- Attention to detail and a proactive mindset
- Expertise in IT infrastructure technologies, including networks, servers and storage
- Familiarity with cloud computing and virtualization technologies
- Knowledge of ITIL or other IT service management framework
- Ability to lead and motivate a team of IT professionals
- Strong organizational and time management skills
- Adaptability and ability to work in a dynamic, fast-paced environment
- Commitment to delivering high-quality infrastructure solutions
- Experience in vendor management, contract negotiation, and service-level agreement (SLA) management
- Strong documentation and record-keeping skills
- Ability to manage multiple tasks and adapt to changing infrastructure needs

**Why Join us**
- OMRON’s mission is to improve lives and contribute to a better society. We endeavor to make our diverse workforce feel equally valued and enjoy equal opportunities to help us achieve so. So come, work with the best of the best teams, collaborate, and innovate together with diverse, capable minds across the globe.**Req ID**:2136