Service Analyst

1 week ago


Singapore Synapxe Full time

Service Analyst - Application Support (Backroom Ops)Join to apply for the Service Analyst - Application Support (Backroom Ops)role at Synapxe Role & Responsibilities Manages projects or multiple projects and drives cross functional teams in a structured and methodological manner to meet the business objectives. Plan and drive the required procurement activities including seeking the project scope and funding approval from the respective approving authority. Monitor and track project progress to resolve issues across different functions immediately and mitigate any potential risks early to avoid project failure. Work in collaboration and coordinate with business users, internal and external teams, and vendors to ensure the project is successfully completed within budget and scope, on time, and with quality. Provide regular progress updates to key stakeholders and management and escalates issues for resolution in a timely manner. Build partnership with internal and external stakeholders of projects. Articulate and influence communication to both internal and external stakeholders and work well in a team environment. See interconnections, anticipate operational issues across all parts of the projects and develop creative strategies to address them. Participate in annual work‐planning and manage the estimation of budget for new demands. Service Operations Provide ongoing maintenance support for production systems/applications and 24/7 standby support. Attend to user queries, analyze and investigate production issues reported, ensuring the issues are fixed as per user requirement. Evaluate potential solutions and make recommendations to resolve application issues and user queries. Log issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA). Assist in root cause analysis for issues and implement preventive measures to prevent recurrence of issues. Participate in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes. Involved in change management process (Change Approval, Implementation, Testing, Deployment and verification). Perform administration matters such as contract renewals, SSL Cert purchases and renewals. Work with business users and build good rapport. Collaborate with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies. Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements. Collaborate with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems, and changes. Provide periodic updates and reports to internal and user management. Requirements Placeholder Apply Now NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR ITSeniority Level Entry level Employment Type Contract Job Function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Synapxe by 2x #J-18808-Ljbffr



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