Manager, Booking Experience

**Design, Development and Implementation of interline travel-related services**
- Define business requirements and use cases in close liaison with OUR CLIENT partners for a seamless booking experience and ancillary services, in particular for advance seat reservations in interline scenarios.
- Lead the development and implementation of digital solutions
- Ensure the technical feasibility of projects, from requirements gathering to translating business needs into functional requirements and by coordinating architectural and operational decisions with IT stakeholders.

**Project and Product Management**:

- Responsible for business case development, budget, project plan and alignment of project objectives with organizational goals.
- Defines and monitors key metrics for product success.
- Develops and maintains a product roadmap in alignment with the annual business plan
- Define strategies for advance seat reservation, new product features, and continuous improvements to existing products and digital services.

**Stakeholder and Vendor Coordination**:

- Coordinate closely with internal and external stakeholders, including OUR CLIENT partners and vendors, to execute projects and manage lifecycle products effectively.
- Manage and cooperate with OUR CLIENT partners to discuss business needs and to develop products and services to enhance the customer booking experience.
- Work with cross-functional teams to develop and execute product strategy
- Build consensus among globally dispersed and diverse project teams and manage stakeholder communications to address issues, queries, and requests.

**Technical Oversight and Product Ownership**:

- Define user stories, manage the product backlog according to business priorities, including new features, enhancements, and bug fixes.
- Oversee the technical implementation of solutions as the functional lead in close liaison with IT stakeholders, including user acceptance tests and go-live stages.

**Quality Assurance and Business Testing**:

- Produce high-quality project deliverables
- Ensure delivered products provide functionality as designed and according to business requirements
- Test and monitor new product enhancements
- Measure compliance standards to ensure a consistent delivery of services and seamless customer experiences related to advance seat reservation and the booking experience.

**Your Profile**
- A minimum of 5 years work experience in the Aviation Industry.
- Experience as a product owner and agile methodology in the context of digital product & services development.
- Demonstrated ability to develop and implement innovative strategies that enhance customer experience in the aviation industry.
- In-depth knowledge of airline operations and processes (e.g. booking, reservation, ticketing, ancillary sales).
- General knowledge of airline passenger services systems.
- Experience with sales and distribution solutions of airline ancillary services including offer/order related products.
- Ability to analyze and draw insights from data to inform strategic decisions and enhance operational efficiency.
- Proven leadership skills with experience in managing cross-functional teams and fostering a collaborative and innovative work environment.
- Skilled in overseeing the development and implementation of complex projects, ensuring alignment with organizational objectives.
- Experience in managing budgets, developing business cases, and understanding the financial implications of product developments.
- Ability to adapt to changing industry trends and overcome challenges in a dynamic and fast-paced environment.