Customer Service Specialist

4 days ago

Jurong, Singapore Mondelēz International Full time

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

**How you will contribute**

You will:

- Manage the order fulfilment process, respecting the customer segment and channel mix
- Balance supply constraints and delivery of service levels through cross-functional alignment
- Use appropriate tools and processes such as availability checks and stock allocation rules
- Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Good numerical, analytical and logical reasoning skills
- High-level of SAP competence
- An FMCG/CPG company
- A customer-facing role within customer service, logistics or sales
- Experience in an order-to-cash environment
- Experience in customer service, logistics and sales
- Good knowledge of the total supply chain/order-to-cash process
- Strong analytical and problem-solving skills

**More about this role**

**What you need to know about this position**:

- The Customer Service Specialist is required to have strong foundation and knowledge of order-to-bill processes and is competent to deliver best-in-class service levels to both internal and external customers in the areas of order processing, fulfilment, logistics, information management as well as customers’ claims as per audit guidelines

**What extra ingredients you will bring**:

- Experience in managing regional portfolio/customer mix to deliver financial targets
- Cross-functional stakeholder management experience

**Education / Certifications**:

- Bachelor's degree holder in Business or Supply Chain Management/Logistics course

**Job specific requirements**:

- With 3-5 years’ experience in Order-to-Bill / Order-to-Cash process management preferably in an FMCG company
- SAP knowledge, required

**No Relocation support available**:
**Business Unit Summary**:
**Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like **_Oreo _**and **_Tiger _**biscuits, **_Kinh Do _**mooncakes, **_Jacob’s _**crackers, **_Cadbury Dairy Milk _**chocolate, **_Tang _**powdered beverage, **_Halls _**candy and **_Eden _**cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Type**:
Regular

Order Management (OTB)

Customer Service & Logistics

  • Customer Service Specialist

    6 days ago

    Jurong East, Singapore DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **About the Company**: DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately...

  • Customer Service Engineer

    6 days ago

    Jurong West, Singapore KUKA Industries Singapore Pte. Ltd. Full time

    **Key Duties & Responsibilities** - Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance independently, identifying technical problems and making analysis through remote or on-site activity in different Service categories. - Coordinating and executing projects through planning, meeting...

  • Customer Service Representative

    1 week ago

    Jurong, Singapore GECO Asia Full time

    **Job Requirements and Qualifications**: - Primary Skill: Customer Service Operations - At least 1-2 years of customer service experience - Have certain IT knowledge (eg: mobile apps) - Internet Savvy **Job Roles and Responsibilities**: - Provide technical support for resolution of customer IT problems, incidents, issues, requests, and queries. - Liaise...

  • Customer Service Officer

    6 days ago

    Jurong East, Singapore Yamato Transport (S) Pte Ltd Full time

    **Employment Benefits** - Group Medical Insurances - Dental & Specialist reimbursement - Statutory Leaves - Annual Wage Supplement (13th month bonus) - Company Shuttle Bus from MRT Station to Office & vice versa - Flexi working time - Telecommuting - Training & Development Opportunities - Work-Life Balance etc. **Responsibilities** - Handle all enquiries...

  • Customer Service

    24 hours ago

    Jurong Port, Singapore Infiniti Marine Pte Ltd Full time $40,000 - $60,000 per year

    Job TitleCustomer Service (Transport)OccupationCUSTOMER SERVICE CLERKJob Description & RequirementsHandle customer enquiriesProvide quotations & billing to customersCoordinate with warehouse, transport, and port teams for smooth operations.Ensure all port operations related documents details are in orderSorting and filing of documentsEnsuring smooth daily...

  • Customer Service

    24 hours ago

    Jurong East, Singapore System 7 Technology Pte Ltd Full time $30,000 - $60,000 per year

    Maintain operation of system dashboard/portal and ensure customers get high quality service and satisfaction.System monitoring and administrations works.Respond swiftly to calls when activated and investigate disturbances.Respond immediately to all enquiries concerning season applications, refund matters, and/or change of particulars and resolve all...

  • Customer Service

    4 days ago

    Jurong East, Singapore Freightlinks express pte ltd Full time

    Daily Job Function & Facilitation Close communication with shipping lines & airlines Shipment planning & logistic solutions for customers Pricing Requirement Keen interest in to learn Total logistics and supply chains Interest in customer services functions Good interpersonal communication skills in English **Job Types**: Full-time,...

  • Executive, Customer Service

    1 week ago

    Jurong East, Singapore PacificLight Power Pte Ltd Full time

    **Responsibilities**: - Provide excellent customer services in the retail front office operations including handling of all incoming enquiries and requests from customers and prospective customers, provide good explanation on invoices and account related queries, and retail contracts management. - Implement business strategies, execute business plans and...

  • Customer Service Officer

    3 days ago

    Jurong East, Singapore HS GROUP Full time $30,000 - $60,000 per year

    About the role HS GROUP is seeking a talented and dedicated Chinese Speaking Customer Service Officer (Air Freight) to join our Customer Service Team in the Jurong East (near IMM) Region. In this full-time role, you will be responsible for providing exceptional customer service and support to our Chinese Clients within the Air Parcel delivery and cargo...

  • Customer Service Officer

    1 week ago

    Jurong East, Singapore Private Advertiser Full time $30,000 - $60,000 per year

    Join us as a Customer Service OfficerTraining provided (Up to 4 weeks)5-day work week (Mon - Fri, office hours)KPI IncentivesLocation: Training at Chai Chee, thereafter posted to Jurong EastCommencement Date: 24 November 2025Job Description:You'll help us deliver excellent service to our partner brands by performing these tasks:Provide excellent support...