Desktop Support Analyst

**The Firm**

XTX Markets is a leading algorithmic trading company partnering with counterparties, exchanges, and e-trading venues globally to provide liquidity in the Equity, FX, Fixed Income, Options, Crypto and Commodity markets. We provide consistent liquidity, helping market participants throughout the world obtain the best prices in the various assets classes we cover, regardless of changing market conditions.

At XTX Markets technology is our business and we are a diverse organisation which attracts outstanding talent from across all industry backgrounds. We are focused on teamwork and our people collaborate on all aspects of the business, working openly and with respect for each other, our clients, and the market. Our culture is non-hierarchical and one where everyone is valued. We strive for excellence in everything we do.

**The Role**

People working at XTX enjoy a culture of trust, innovation, and scientific rigour. It is a collaborative and friendly environment where people are highly engaged with their work. Our Singapore office is a vibrant, social, and highly productive environment, with a close-knit team working across all business areas. The role will be physically based in our newly refurbished bayfront office.

**Responsibilities**
- Support staff in their use of computer systems
- Responsible for the daily operation of the JIRA support request system
- Quotidian maintenance and monitoring of various systems (which include but are not limited to: Active directory; Office365 Mail infrastructure; Video conferencing solutions; telephony)
- Responsible for on/off boarding of staff
- Diagnosis and resolution of operational issues involving windows desktops; windows servers; linux workstations; remote access and finance-specific software such as the Bloomberg
- Provision of technical assistance and coordination for the office Mechanical and Electrical systems (such as the physical security access system, UPS, gas extinguishant system) - direct operation of these systems is not a requirement, but the ability to manage the vendors who support these systems is
- Managing technology hardware inventories, procuring additional equipment and licenses as required to refresh and augment the technology in the office.

**Desirable Attributes**

Academic Requirements
- Demonstrable evidence of technical experience, preferably has technology as part of their job
- 4-5 years' work experience in a professional environment

Technical Skills
- Experience in administrator level access to windows systems (Active directory; Office 365; Azure AD; Windows 10/11; Windows Server)
- PowerShell scripting knowledge.
- Familiarity with the LINUX command line
- Familiarity with Python
- Familiarity with basic Cisco networking commands
- PC and server hardware troubleshooting

Personality Traits
- Personable and enthusiastic with a genuine desire to enable staff to take full advantage of their IT systems
- Able to explain technical concepts and events to non-technical staff members
- Articulate, numerate, and capable of negotiating high-value technology equipment and services agreements
- The ability to reason logically and consistently deliver under pressure
- Have the assertiveness to spot new opportunities and follow through with them
- Must be organised, reliable and willing to work hard to ensure that this ambitious new company succeeds
- Very good at explaining technical elements to technical and non-technical staff

**Example Tasks**
- Changing file permissions mastered in UNIX
- Adding, changing, and deleting user accounts
- Fixing a trader's workstation
- telephone support (not that we get many support calls)
- Assisting with projects such as Windows OS upgrades.
- Supporting and packaging a range of vendor software
- Debugging remote access VPN tunnels
- Physically deploying new hardware in the office